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VP Collections

Company: Advance America
Location: Spartanburg
Posted on: May 13, 2020

Job Description:

Company:

Advance America
Address : 135 N Church Street , Spartanburg , South Carolina , United States - 29306

Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market, with more than 5,000 employees in over 1,800 storefronts and offices across 28 states.

At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.

We offer:



  • Competitive Wages
  • Life/Health Benefits
  • 401(k) Savings Plan
  • Educational Assistance
  • Paid Vacation/Holidays
  • Employee Discounts
  • Work-life Balance
  • Business Casual Environment
  • Paid Volunteer time off
  • Rewards and Recognition Program
  • EAP

    To learn more about Purpose Financial visit Purpose Financial Website

    The VP of Collections will play a key role within our Operations team and be responsible for all collections activities. You will work closely with various stakeholders to further define the collections strategy and direct your team through the implementation and execution of that strategy. In this role, you'll be responsible for ensuring superior customer service, executing the collections strategy, developing a high performing leadership team and establishing collections as a core competency across the organization.

    At a high-level, what are the desired qualities for this role?

    Purpose Financial is looking for a candidate that demonstrates an advanced working knowledge of enterprise recovery solutions and has a successful track record of putting forth the necessary infrastructure, partnerships, workforce management, and relevant capabilities to achieve desired financial results and best position the organization for continued customer growth & retention.

    Candidate should possess industry best-in class recovery and curing knowledge within a multi-channel business model, with an emphasis on effective collection, messaging, and self-healing strategies within a growing online environment. They understand how to effectively lead a central collections function and how to cross-functionally cultivate partnerships to prioritize and implement key tactics/capabilities required for success.

    This candidate believes in innovation and challenging the status quo, pressing for efficiencies of process and new ways to best service the customer while achieving the desired performance. He/she understands the importance of Data-Driven Decision Making and which KPIs are critical to ensure effective monitoring of performance and will have the ability to work cross-functionally to ensure those KPIs are institutionalized throughout the organization.

    Responsibilities:



    • Provide oversight & optimization of organizational recovery strategies for online & storefront portfolios, putting forth a strategic map outlining the key initiatives, capabilities, and tactics needed to achieve desired results.

    • Oversees day-to-day central collections and recovery operations, including late stage collections through utilization of debt placement and debt sale agencies.
    • Drive collections strategies through collaborating with cross-functional stakeholders and servicing solutions with an emphasis on speed-to-market, accelerating business value.

    • Leverage technology, capabilities, messaging & strategic partnerships to deliver & promote self-service, implement payment alternatives, streamline the customer journey, and to remove roadblocks for frontline associates and customers
    • Understands the importance of messaging and how to optimize messaging throughout customer recovery lifecycle to invoke the desired customer behaviors
    • Identify, create, and refine necessary KPI's to define success and track progress, developing a strong set of outcome-based metrics
    • Strong Analytical Skills - Ability to analyze success metrics and other data to drive strategy, provide insights, and accelerate decision and resulting actions with key stakeholders (i.e. operations, product, finance, and risk teams)
    • Ensure an effective Workforce Management strategy to effectively project and handle volume in real-time (scheduling, blending, dialer utilization and saturation, etc.)
    • Support necessary compliance efforts to ensure Purpose Financial continues to operate within a strong compliant framework, meeting all regulatory requirements
    • Support Quality Assurance efforts with solid training, coaching, and personal development of team
    • Engage closely with Training Function to elevate all skill sets and ensure an effective training approach
    • Focus on continuous improvement - refining current processes, tools, dialer strategies, and servicing capabilities, while defining success criteria and continually monitoring results to further enhance both customer experience and financial results.
    • Focus on leadership development and ensure accountability to results
    • Engage cross-functionally to ensure collections is achieving / exceeding budgeted financial results while also enabling underwriting strategies that position the organization for further growth through expansion of new customer acquisition.
    • Perform additional functions and/or stretch assignments as delegated in areas outside of collections

      Qualifications:

      Equivalent Education Level Required: Bachelor's Degree or higher in relevant field is preferred; additional years of relevant experience may be considered in lieu of a degree

      Experience Required: 5 or more years multi-channel collections management experience with responsibility for managing large teams through direct reports and ability to cross-functionally develop effective relationships to drive results. Demonstrates an advanced working knowledge of enterprise recovery solutions and successful track record of putting forth the necessary infrastructure, partnerships, workforce management, and relevant capabilities to achieve desired financial results and best position the organization for continued customer growth & retention.

      Knowledge and Skills Required: Excellent written and verbal communications skills; adaptability and flexibility to changing environment; comfortable working in a dynamic, high volume, fast-paced environment. Strong leadership and people development skills; can collaborate without compromising timelines or results. Proven interpersonal relationship building and networking skills. Demonstrated ability to influence cross-functional teams; Possesses intermediate to advanced knowledge of the Microsoft Office suite. Exceptional process management skills. Exceptional talent- and team-building skills to hire, retain, develop, and propel forward high-performing talent.

      Physical Requirements: Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.

      Travel: As needed, 10-15%.

      Attire: Business casual.

      Other: Must be eligible to work in the USA and able to pass a background check.

      All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

      Requisition ID: 4982

      Nearest Major Market: Spartanburg

      Nearest Secondary Market: South Carolina



      Apply now --


Keywords: Advance America, Spartanburg , VP Collections, Accounting, Auditing , Spartanburg, South Carolina

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