Company: Advance America
Posted on: May 13, 2020
Address : 135 N Church Street , Spartanburg , South Carolina ,
United States - 29306
Purpose Financial, Inc. is an innovative consumer financial
services company that offers a diverse suite of credit products,
promoting financial inclusion and meeting consumers wherever they
are. Through its brands, the company is committed to helping
customers achieve their version of financial stability in the
moment and in the future. Since 1997, Purpose Financial has been a
pioneer in the consumer credit and financial services market, with
more than 5,000 employees in over 1,800 storefronts and offices
across 28 states.
At Purpose Financial we are always on the lookout for motivated
individuals who share in our values of mutual respect to join our
team of outstanding professionals.
- Competitive Wages
- Life/Health Benefits
- 401(k) Savings Plan
- Educational Assistance
- Paid Vacation/Holidays
- Employee Discounts
- Work-life Balance
- Business Casual Environment
- Paid Volunteer time off
- Rewards and Recognition Program
To learn more about Purpose Financial visit Purpose Financial
The VP of Collections will play a key role within our Operations
team and be responsible for all collections activities. You will
work closely with various stakeholders to further define the
collections strategy and direct your team through the
implementation and execution of that strategy. In this role, you'll
be responsible for ensuring superior customer service, executing
the collections strategy, developing a high performing leadership
team and establishing collections as a core competency across the
At a high-level, what are the desired qualities for this role?
Purpose Financial is looking for a candidate that demonstrates an
advanced working knowledge of enterprise recovery solutions and has
a successful track record of putting forth the necessary
infrastructure, partnerships, workforce management, and relevant
capabilities to achieve desired financial results and best position
the organization for continued customer growth & retention.
Candidate should possess industry best-in class recovery and curing
knowledge within a multi-channel business model, with an emphasis
on effective collection, messaging, and self-healing strategies
within a growing online environment. They understand how to
effectively lead a central collections function and how to
cross-functionally cultivate partnerships to prioritize and
implement key tactics/capabilities required for success.
This candidate believes in innovation and challenging the status
quo, pressing for efficiencies of process and new ways to best
service the customer while achieving the desired performance.
He/she understands the importance of Data-Driven Decision Making
and which KPIs are critical to ensure effective monitoring of
performance and will have the ability to work cross-functionally to
ensure those KPIs are institutionalized throughout the
- Provide oversight & optimization of organizational recovery
strategies for online & storefront portfolios, putting forth a
strategic map outlining the key initiatives, capabilities, and
tactics needed to achieve desired results.
- Oversees day-to-day central collections and recovery
operations, including late stage collections through utilization of
debt placement and debt sale agencies.
- Drive collections strategies through collaborating with
cross-functional stakeholders and servicing solutions with an
emphasis on speed-to-market, accelerating business value.
- Leverage technology, capabilities, messaging & strategic
partnerships to deliver & promote self-service, implement payment
alternatives, streamline the customer journey, and to remove
roadblocks for frontline associates and customers
- Understands the importance of messaging and how to optimize
messaging throughout customer recovery lifecycle to invoke the
desired customer behaviors
- Identify, create, and refine necessary KPI's to define success
and track progress, developing a strong set of outcome-based
- Strong Analytical Skills - Ability to analyze success metrics
and other data to drive strategy, provide insights, and accelerate
decision and resulting actions with key stakeholders (i.e.
operations, product, finance, and risk teams)
- Ensure an effective Workforce Management strategy to
effectively project and handle volume in real-time (scheduling,
blending, dialer utilization and saturation, etc.)
- Support necessary compliance efforts to ensure Purpose
Financial continues to operate within a strong compliant framework,
meeting all regulatory requirements
- Support Quality Assurance efforts with solid training,
coaching, and personal development of team
- Engage closely with Training Function to elevate all skill sets
and ensure an effective training approach
- Focus on continuous improvement - refining current processes,
tools, dialer strategies, and servicing capabilities, while
defining success criteria and continually monitoring results to
further enhance both customer experience and financial
- Focus on leadership development and ensure accountability to
- Engage cross-functionally to ensure collections is achieving /
exceeding budgeted financial results while also enabling
underwriting strategies that position the organization for further
growth through expansion of new customer acquisition.
- Perform additional functions and/or stretch assignments as
delegated in areas outside of collections
Equivalent Education Level Required: Bachelor's Degree or higher in
relevant field is preferred; additional years of relevant
experience may be considered in lieu of a degree
Experience Required: 5 or more years multi-channel collections
management experience with responsibility for managing large teams
through direct reports and ability to cross-functionally develop
effective relationships to drive results. Demonstrates an advanced
working knowledge of enterprise recovery solutions and successful
track record of putting forth the necessary infrastructure,
partnerships, workforce management, and relevant capabilities to
achieve desired financial results and best position the
organization for continued customer growth & retention.
Knowledge and Skills Required: Excellent written and verbal
communications skills; adaptability and flexibility to changing
environment; comfortable working in a dynamic, high volume,
fast-paced environment. Strong leadership and people development
skills; can collaborate without compromising timelines or results.
Proven interpersonal relationship building and networking skills.
Demonstrated ability to influence cross-functional teams; Possesses
intermediate to advanced knowledge of the Microsoft Office suite.
Exceptional process management skills. Exceptional talent- and
team-building skills to hire, retain, develop, and propel forward
Physical Requirements: Sitting for long periods of time; standing
occasionally; walking; bending; squatting; kneeling;
pushing/pulling; reaching; twisting; frequent lifting of less than
10 lbs., occasional lifting of up to 20 lbs.; typing; data entry;
grasping; transferring items between hands and/or to another person
or receptacle; use of office equipment to include computers;
ability to travel to, be physically present at, and complete the
physical requirements of the position at any assigned location.
Travel: As needed, 10-15%.
Attire: Business casual.
Other: Must be eligible to work in the USA and able to pass a
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, or disability.
Requisition ID: 4982
Nearest Major Market: Spartanburg
Nearest Secondary Market: South Carolina
Apply now --
Keywords: Advance America, Spartanburg , VP Collections, Accounting, Auditing , Spartanburg, South Carolina
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