CUSTOMER SERVICE REPRESENTATIVE
Company: Sunset Finance
Location: Mauldin
Posted on: February 17, 2026
|
|
|
Job Description:
Job Description Job Description JOB SUMMARY The CSR plays a very
important part in the operation of a consumer finance office. The
duties of a CSR are to wait on the customers, take applications,
investigate credit, take payments, refinance loans, help with the
delinquent work, send out advertising letters, and complete other
duties. This person must fill out correctly most of the office
forms and reports, as well as maintain current the master cash
drawer, bank deposits, and related daily transactions. . DUTIES &
ESSENTIAL JOB FUNCTIONS Working directly under the supervision of
the branch manager, the Customer Service Representative: Solicit
loans on the telephone and at the counter. Must answer the
telephone, post customer payments, input new and refinance loans
into the loan software system, process loan applications and
prepare refinance and delinquency mail. Answers the telephone.
Other duties include: opening mail and distributing, posting
counter payments, and giving customer credit experience to
inquiring creditors and credit bureau. Completes loan documents and
closes current refinance loans. Prepares daily deposits of cash and
checks. Maintains and balances correct amount and denominations of
money in cash drawers daily. Maintains loan standard report daily.
Telephones past due customers QUALIFICATIONS Previous experience in
customer service, collections, or the finance industry a plus. The
CSR must have knowledge of computer skills. REQUIRED A high school
diploma or equivalence is required. PHYSICAL REQUIREMENTS/WORK
ENVIRONMENT The physical demands and work environment described
here are representative of those that must be met by an employee to
successfully perform the essential functions of the job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. The work is primarily sedentary
in nature, no special demands are required.
Keywords: Sunset Finance, Spartanburg , CUSTOMER SERVICE REPRESENTATIVE, Accounting, Auditing , Mauldin, South Carolina
