Company: Advance America
Posted on: May 16, 2019
OverviewThis position reports to Collections Manager and, is
responsible for contacting and successfully negotiating with
customers to collect payment on overdue, defaulted or write-off
loans, or other payments. This position will acts as the liaison
between creditors and customers through managing overdue
Other duties as assigned.ResponsibilitiesSupport
- Influence and advise customers on the payment options for debt
- Execute strategies for collection processes and procedures,
including, but not limited to negotiating payment plans based upon
company approved guidelines.
- Apply the elements of building positive rapport with different
types of customers over the phone in order to retain customer
loyalty while initiating processes for collection of payments.
- Initiate and handle both inbound and outbound calling to
collect a debt.
- Understand the impact of attitude for handling Advance America
Collection contacts professionally, to include showing empathy,
assertiveness, tact and resilience.
Manage or Direct
- Achieve set revenue targets and call quality objectives.
- Use questioning and listening skills that support effective
telephone, email, chat and text communication.
- Understand, adhere to and enforce all corporate policies
including, but not limited to, Advance America's Creed, Code of
Ethics and Information Security Policies.
QualificationsEquivalent Education Level Required: High School
Diploma or GED.
Experience Required: Minimum of one year call center or customer
service related experience. Three years of collections experience
at a high-volume call center, and/or bi-lingual in Spanish,
preferred. Must be able to demonstrate critical thinking,
negotiating, and problem-solving skills. Background in a fast paced
work environment a plus.
Knowledge Required: Excellent written and verbal communications
skills as would be needed to communicate in person, by phone, and
through email; adaptability and flexibility to changing
environment; and comfortable working in a dynamic, high volume,
fast-paced environment. Ability to read, write, evaluate, and apply
information. Ability to interact professionally and exhibit
appropriate social skills. Ability to understand and ensure
compliance with policies, procedures, and laws governing our
industry/business and products. Ability to develop and maintain
Physical Requirements: Sitting for long periods of time; standing
occasionally; walking; bending; squatting; kneeling;
pushing/pulling; reaching; twisting; frequent lifting of less than
10 lbs., occasional lifting of up to 20 lbs.; typing; data entry;
grasping; transferring items between hands and/or to another person
or receptacle; use of office equipment to include computers;
ability to travel to, be physically present at, and complete the
physical requirements of the position at any assigned location.
*** Ability and flexibility to work hours as assigned between
8:00am and 8:00pm Monday - Friday, 8:00am and 1:00pm on Saturdays,
and potential Sunday hours as determined by business necessity.
Travel: No Travel
Attire: Professional attire (as required by company standards).
Other: Must be eligible to work in the USA and able to pass a
Keywords: Advance America, Spartanburg , Collections Agent, Accounting, Auditing , Spartanburg, South Carolina
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