Collections Specialist
Company: OneMain Financial
Location: Fort Mill
Posted on: January 2, 2026
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Job Description:
Job Description At OneMain, Collections Specialists are
committed to working with our customers in a collaborative manner.
They provide consultative solutions for repayment of loans,
improving the customer’s financial outlook. Our fast-paced work
environment focuses on our customers with existing relationships
with OneMain. This role can span servicing and collections of
personal loans or credit cards. Collections Specialists focus on
effective customer communication and assisting customers through
digital channels, including web chat, text, and phone
communications. In the Role: - Assist customers with all financial
servicing needs through both inbound and outbound contact.
Listening to their specific situations, help determine how
customers can best utilize company products and services - Work
both cooperatively and independently in a goal-oriented environment
to meet personal and team targets, balancing demands of multiple
tasks and activities throughout the day - Negotiate with customers
to resolve account matters, following all applicable laws,
policies, and procedures including compliance with FDCPA (Fair Debt
Collection Practices Act) and state regulations - Maintain and note
all appropriate information and documentation on customer and
account status - Collaborate both in person and virtually, using
available technology to connect with other internal teams
Requirements - High School Diploma or GED - Proficiency in
utilizing multiple tools/systems simultaneously - Skilled at
achieving and exceeding goals Preferred - Experience working in
customer service, collections or call center environments -
Bilingual: Spanish Work Schedule: Hours of Operation Mon- Thurs
7:00 AM-8:00 PM; Fri 7:00 AM-7:00 PM; Sat 7:00 AM-11:00 AM The
schedule is for 40 hours per week within the hours of operation,
which includes at least one Saturday per month, one late Friday and
some extended hours at the end of each month. Training Schedule:
The first two weeks in the role will be spent in an instructor lead
classroom training environment, followed by two weeks of hands-on
training with experienced Team Members to ensure success. Location:
Onsite - Fort Mill, SC Who we Are OneMain Financial (NYSE: OMF) is
the leader in offering nonprime customers responsible access to
credit and is dedicated to improving the financial well-being of
hardworking Americans. Since 1912, we’ve looked beyond credit
scores to help people get the money they need today and reach their
goals for tomorrow. Our growing suite of personal loans, credit
cards and other products help people borrow better and work toward
a brighter future. Driven collaborators and innovators, our team
thrives on transformative digital thinking, customer-first energy
and flexible work arrangements that grow lives, careers and our
company. At every level, we’re committed to an inclusive culture,
career development and impacting the communities where we live and
work. Getting people to a better place has made us a better company
for over a century. There’s never been a better time to shine with
OneMain. Because team members at their best means OneMain at our
best, we provide opportunities and benefits that make their health
and careers a priority. That’s why we’ve packed our comprehensive
benefits package for full- and some part-timers with: - Health and
wellbeing options including medical, prescription, dental, vision,
hearing, accident, hospital indemnity, and life insurances - Up to
4% matching 401(k) - Employee Stock Purchase Plan (10% share
discount) - Tuition reimbursement - Paid time off (15 days'
vacation per year, plus 2 personal days, prorated based on start
date) - Paid sick leave as determined by state or local ordinance,
prorated based on start date - Paid holidays (7 days per year,
based on start date) - Paid volunteer time (3 days per year,
prorated based on start date) Key Word Tags Sales, Retail, Loan
Sales, Customer Service, Customer Care, Business Development, New
Grad, Newly Graduated, Entry level, Financial Sales, Management
Development, Management Trainee, Finance, Full-time, Career,
Benefits, Customer experience, Financial Representative, Credit,
Leadership, Manager Trainee
Keywords: OneMain Financial, Spartanburg , Collections Specialist, Customer Service & Call Center , Fort Mill, South Carolina
