Learning & Development Trainer I

Company: Brightway Insurance
Location: Charlotte
Posted on: April 1, 2026

Job Description:

About Brightway Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35 states and an impressive $1.3 billion in annual premiums, we rank among the nation?s largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services, marketing resources, and continuous learning and development. We are embarking on the next stage of our customer-centric growth, driven by innovation from our talented associates and the application of cutting-edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member, you'll engage in exciting projects that are reshaping the industry, working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients' most valuable assets. Scope The Learning & Development Trainer I supports the delivery of training programs that enhance agency performance, strengthen brand alignment, and promote best practices. This role focuses on facilitating established training programs, assisting with content updates, and supporting learner engagement across onboarding and ongoing development initiatives. The Trainer I works closely with senior L&D team members and subject matter experts to ensure training materials are accurate, relevant, and aligned with business needs. This role is ideal for a developing trainer who is building facilitation skills and gaining experience in instructional design and learning technologies. Job Responsibilities ? Deliver and co-facilitate virtual and in-person training sessions using established curricula and materials ? Support onboarding programs and ongoing development training initiatives ? Assist in updating training materials, job aids, and presentation content as needed ? Collaborate with L&D team members and subject matter experts to maintain accurate and relevant learning content ? Coordinate training logistics, including scheduling, communications, and participant tracking ? Collect and compile learner feedback and assist with basic reporting on training effectiveness ? Utilize the Learning Management System (LMS) to assign courses, track completion, and support learners ? Provide basic technical assistance to participants during virtual sessions ? Maintain accurate documentation of training activities and materials ? Support additional learning and development initiatives as assigned ? Document training activities and results in internal systems with accuracy and timeliness. ? Perform other related duties as assigned. Skills, Licenses, Certifications ? Highly proficient in Microsoft Office products (Word, Excel, Outlook, One Drive, SharePoint, Teams, PowerPoint) ? Proficient in basic IT troubleshooting, system setup, and navigation ? and ability to teach to others ? Beginner level instructional design experience ? Content development experience desired ? Able to gather and analyze complex facts and data, draw inferences, weigh alternatives and present logical solutions ? Exceptional facilitation skills in classroom and virtual settings Education and Experience ? Bachelor?s degree or equivalent ? Property and Casualty (or state equivalent) insurance license preferred ? Minimum of 1 years insurance experience in Personal and/or Commercial Lines (Commercial experience highly preferred) ? Minimum of 2 years? experience in Training (or related field) Soft Skills ? Exceptional customer service mindset; a desire and ability to lead a group to superior outcomes ? Excellent verbal and written communicator; must be able to convey the most complex of ideas in a clear and concise manner ? Ability to learn new Brightway systems and procedures quickly ? Superior independent judgment and decision making ? Superior creativity in problem solving ? Ability to learn, embrace and put into practice new concepts and skills ? Excellent time management skills; is able to model this behavior for others on the team ? Leader in the organization; supports management in delivering messages to employees ? Passion for helping others succeed and dedication to lifelong learning ? Exhibits our company values on a daily basis: ? Enthusiastic relationship builder! Equal Employment Opportunity: Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law. We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. Our goal is to provide a work environment that is free from discrimination and harassment, where everyone has an equal opportunity to succeed and grow.

Keywords: Brightway Insurance, Spartanburg , Learning & Development Trainer I, Customer Service & Call Center , Charlotte, South Carolina