Process Improvement Engineer

Company: TekPartners Solutions, LLC
Location: Spartanburg
Posted on: February 15, 2021

Job Description:

:Process Improvement Engineer
Company
: *revealed at next step*


Location
:Spartanburg, SC
Duration
: Direct Hire - FTE
Target Comp
:$70-80k





Work Requirements
:Third-party candidates are not being considered at this time; Candidates must have valid authorization to work in the US as a W2 employee.

Overview
: We are seeking a Process Improvement (PI) Engineer for one of our client's in the Spartanburg area. This individual will be responsible for documenting and mapping current state business processes and future state processes that improve efficiencies, reduce waste in the system, and improve utilization of agents.



The PI Engineer will work with all functional groups across the company, ensuring process documentation is built with consistent templates and methodology across ACA and proper documentation controls are put into place. This role will include industrial and process engineering duties to evaluate systems, procedures, and best practices.


Responsibilities:

Ensure existing current state documentation for all servicing related processes is complete.
Consolidate all process related documents from various functions including Training, Ops, Compliance etc.
Capture pain points related to efficiencies and errors etc. with current state processes.
Participate in brainstorming sessions around process improvement on current state processes.
Evaluate SHAW provided benchmark processes or other documentation for fit within the company
Make recommendations towards future state processes engaging with various business functions to verify new process will solve current state pain points
Document future state processes for all servicing related processes.
Create workflows and worklists in SPECTRUM
Support Servicing Strategy group on project execution (e.g. reports)
Capture any business requirements for items that SHAW will not be providing (e.g. interfaces, letter templates)


Qualifications:

Bachelor's Degree in Industrial Engineering or similar (i.e. Process Engineering, Systems Engineering, Business, Statistics, IT)
Ideally 3-5 years experience in Process Mapping and Documentation
Experience in Auto-Finance or Financial Services is a plus
Ability to map existing processes and identify opportunities for improvement
Ability to document in detail and accurately business processes
Experience with creating documentation related to processes, including flow charts, swimlane diagrams, procedural and policy documents.
Demonstrated excellence in working effectively as an individual and as part of a team
Ability to multi-task and work in a deadline driven environment
Excellent interpersonal, written, and verbal communication skills


Supervisory Responsibility:
This position has no direct reports.


Position Type/Expected Hours of Work:
This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.

Keywords: TekPartners Solutions, LLC, Spartanburg , Process Improvement Engineer, Engineering , Spartanburg, South Carolina