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Client Services Engineer

Company: Integra
Location: Spartanburg
Posted on: October 8, 2019

Job Description:

As a client services engineer, you will support client's business success by resolving technical needs related to our pharmacy software. If you value serving clients and possess passion for solving deep technical challenges, this may be a great fit for you. You must thrive in high-pressure environments where business critical issues require rapid resolution to achieve patient outcomes. You will be empowered to do what is right for the customer to attain success and create loyalty.
Our mission to bring value to our customers, employees and communities with a high touch and high tech philosophy.
What You'll Be Doing:

  • Ensure client loyalty by providing the industry's best client services experience
  • Develop a deep understanding of at least one software application
  • Satisfy client needs via phone, email or other channels
  • Create, review and update knowledge articles
  • Train or mentor teammates
  • Work with software development to enhance and fix product(s)
  • Limited travel may be required

    Who Are We Looking For:

    • Relentless focus on the customer
    • Passion to solve highly complex issues and help people succeed
    • Technically curious self-learner
    • Collaborative, inclusive communicator and team player

      What Experience You'll Need to Have:

      • Demonstrated success in client-facing roles
      • Proven work experience supporting software
      • Refined customer relationship and conflict management

        What Education You'll Need to Have:
        Bachelor's degree in science or engineering or equivalent technical experience.
        What Experience Would Be Beneficial:

        • Client Services, Technical Support or similar client-centric expertise
        • Relevant certifications (e.g. SQL MCSE, MCSA Windows Server or CCNP)
        • Practical pharmacy software experience
        • Familiarity with common programming languages

          Please note the following items before submitting your resume and cover letter:

          • This position is in-house only.
          • Please submit your cover letter and resume in PDF format. Thank you!
          • Smith Technologies, Inc. is an Equal Opportunity Employer and Follows the Federal Guidelines for a Drug-Free Work Environment.

Keywords: Integra, Spartanburg , Client Services Engineer, Engineering , Spartanburg, South Carolina

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