IT Sr Engineer, Service Applications
Posted on: November 11, 2019
Job Summary The IT Sr Engineer, Service Applications will have a
strong background in IT Service Management, Business Management,
and CSM processes and solutions and possess expertise across the
breadth of the ServiceNow platform. This position will identify and
develop processes to streamline design, development and solutions.
This position will interface with Dennys Business Users and IT
professionals to determine and define solution and integration
requirements related to ServiceNow and web applications. This role
will also assist customers with proof of concept/proof of value
activities, and implementation of solution as well as configuration
and customization of ServiceNow, development of required client
specific reporting, and integration components. Essential Functions
(Key Responsibilities) Develop new solutions working from
conceptual and business requirements. Works with business users to
understand key business objectives and recommends appropriate
technology solutions and present implementation vision. Assist with
technical challenges across a portfolio of complex projects.
Provide technical design and ensure the highest standard of
technical quality. Ability to wear multiple hats, i.e. Business
Analyst, Interim Project Manager, Admin/Developer, and tester is
required. Coordinates software development projects with other
technical teams both internal & external. Manages vendor
relationships related to current technology deployments. Handles
escalation of production problems. Other duties as assigned
Education and Experience Requirements Bachelors Degree in Computer
Science, Information Systems or closely related field; Advanced
degree or relevant experience. ITIL v3 Foundation Certification or
higher is a plus. 6 years of experience as a software engineer.
Experience in retail and/or food service industry strongly
preferred. At least 3 years of experience in hands-on ServiceNow
(either system administration, User Interface modification, or
architectural knowledge) meeting client requirements and performing
system tuning as well as experience managing and maintaining
standards, best practices, business process and integrations.
Experience in developing on the ServiceNow platform including the
customization of the core applications such as Incident, Problem,
Change, and Service Catalog. Required Knowledge and Skills Ability
to work independently. Excellent verbal and written communication
skills, client relation skills, and the ability to work effectively
in a team environment. Able to discreetly handle confidential data.
Excellent interpersonal skills combined with practice establishing
and maintaining credibility as a ServiceNow expert. Ability to
analyze business problems to develop solutions. Demonstrated
ability to estimate projects & provide technical leadership to
other levels. Ability to develop and run project and team meetings.
Demonstrates and maintains advanced troubleshooting skills. Must
possess understanding of relational database management systems,
stored procedures, and queries. Denny's, Inc. is committed to
providing equal employment opportunity for all persons regardless
of age, race, creed, color, national origin, citizenship status,
religion, sex, sexual orientation, gender identity, disability,
genetic information, military or veteran's status, criminal
background, or any other characteristic protected by Federal,
State, or local law. Applicants requiring reasonable accommodation
for any part of the application process should contact
************. PLEASE DO NOT CONTACT THIS NUMBER TO CHECK THE STATUS
OF YOUR APPLICATION.
Keywords: Denny's, Spartanburg , IT Sr Engineer, Service Applications, Engineering , Spartanburg, South Carolina
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