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Director, Infrastructure

Company: Almaz Solutions
Location: Spartanburg
Posted on: May 4, 2020

Job Description:

Our client is growing and is looking to fill the Director, Infrastructure position. Overview The mission of the Infrastructure Engineering Team is to drive innovation change in a fast-paced Agile Product Team organizational structure to support the organization and departmental goals. The Infrastructure Director will own the responsibility over the Infrastructure Engineering (Server, Storage, Cloud and Network Infrastructure) Teams within the IT department. The selected candidate will manage a team of approximately ten system and network administrators in a fast-paced growing environment. This position requires sharp AWS Cloud, virtualization, Windows, networking and general infrastructure skills as well as keen customer support, communication and interpersonal skills. Our company is a highly innovative financial services firm and the success of Infrastructure Engineering is critical to the success of our business. This role is also responsible for the engineering personnel, including participation in staffing decisions, performance reviews, and career development. This is a Director-level position with substantial technical and managerial scope. Responsibilities Provide leadership to ensure outstanding technical service to all external and internal customers Provide leadership and direction for Infrastructure and Cloud Roadmaps Manages and coordinates urgent and complicated support issues which may involve other IT functional areas. Act as escalation point for all requests and incidents. Develop and mature phoneticket escalation process to ensure free flowing escalation and information within the organization. Takes initiative and action to respond, resolve and follow-up regarding other innovation team issues in a timely manner. Maintain a high level of focus within the Infrastructure Engineering Team by prioritizing issues and communicating appropriately. Ensure that the Teams maintains a high level of responsiveness, communication, professionalism and overall staff knowledge. Ensure customer service is embedded in the team's values and culture. Manage, monitor and report on new systems implementations are meeting service levels required to support and deliver an exceptional IT support environment. Works closely with the Information Security during all new systems design and deployments to ensure company security policy, procedures and best practices are being followed to meet regulatory requirements. Work closely with other Innovation Product Teams to ensure effective design, implementation and steady-state support of projects, solutions and initiatives. Provide appropriate documentation for all newly deployed solutions for easy transition to Enterprise Operational Support (E-OPS) Provide Tier 3 On-Call support to our E-OPS Team during off-duty hours on weekdays, weekends and holidays on a scheduledrotating basis. Ability to follow a structured change management deployment methodology Qualifications Minimum of 15 years of progressive career advancement in IT Systems, new system deployments, cloud and Server Operations in relevant industry sectors managing multiple and complex IT Data Centers, Systems, and Cloud as well as on-premise IT Infrastructures Minimum 10+ years of hands on technical knowledge Leading Managing Teams large or small and experience with the following Cloud solutions implementation in an Agile Environment Multi-domain Windows enterprise environment Virtual servers in a VMWare environment JIRA, SCSM, Confluence, or similar ticket tracking and documentation system Solarwinds, NetFlow or similar network monitoring tools IT audit and compliance Core Microsoft technologies including but not limited to Windows Servers, Active Directory, Office 365, MS SQL and core NetworkCisco technologies like LANWAN, subnets, firewalls, VLAN's, and VPN using Cisco switches, routers and ASA's Minimum of 6 years comprehensive knowledge technical experience of cloud systems (preferably AWS), deployment business systems, server technology, storage systems, information security andor related data center technologies Advanced network routing switching a plus Demonstrated ability to meet deadlines without compromising close attention to detail and accuracy Assist in formulating and implementing procedures to improve IT service levels ITIL standard practices and procedures a plus Must be a team player Detail oriented and strongly effective analytical skills Ability to multi-task and work in a deadline driven environment without sacrificing customer service The ability to quickly assess problems and find workable solutions The skills to synthesize information, distill relevant facts and reach logical conclusions Excellent interpersonal, written, and verbal communication skills Supervisory Responsibility This position has supervisory responsibility to manage a staff of approximately ten Server Storage, Cloud and Network administrators. The selected candidate is expected to oversee staff activities, administration and train, coach mentor accordingly. If interested, we encourage you to apply for this position with us right away. At Almaz Solutions we are committed to give our qualified candidates the utmost attention and highly professional representation with the decision-makers at our client. Additional Application InstructionsWhen applying please provide your resume in Word and salary requirements.

Keywords: Almaz Solutions, Spartanburg , Director, Infrastructure, Executive , Spartanburg, South Carolina

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