the smart solution for Spartanburg jobs

Director, Infrastructure

Company: American Credit Acceptance
Location: Spartanburg
Posted on: September 9, 2018

Job Description:

The Infrastructure Director will own the responsibility over the Server & Storage and Network Infrastructure Teams within the IT department. The selected candidate will manage a team of approximately ten system and network administrators. This position requires sharp Windows, networking and general infrastructure skills as well as keen customer support, communication and interpersonal skills. The candidate must be able to drive change to support organization and departmental goals.


* Provide leadership to ensure outstanding technical service to all external and internal customers.
* Manages and coordinates urgent and complicated support issues which may involve other IT functional areas.
* Act as escalation point for all requests and incidents.
* Develop and mature phone/ticket escalation process to ensure free flowing escalation and information within the organization.
* Takes initiative and action to respond, resolve and follow-up regarding end-user issues in a timely manner.
* Maintain a high level of focus within the Server & Storage and Network Infrastructure Teams by prioritizing issues and communicating appropriately.
* Ensure that the Infrastructure and network teams maintains a high level of responsiveness, communication, professionalism and overall staff knowledge.
* Manage, monitor and report on the services and service levels required to support and deliver an exceptional IT support environment.
* Pivot between the enterprise PMO and IT, Server & Storage and Network Infrastructure resources for project and production support need.
* Work closely with infrastructure leads, architect, and director to ensure effective design, implementation and steady-state support of projects and initiatives.
* Ability to follow a structured change management / deployment methodology


* Minimum of 15+ years Leading / Managing Teams large or small
* Minimum 8+ years of hands on technical knowledge and experience with the following:
+ Multi-domain Windows enterprise environment
+ Virtual servers in a VMWare environment
+ JIRA, SCSM, Confluence, or similar ticket tracking and documentation system
+ Solarwinds, NetFlow or similar network monitoring tools
+ IT audit and compliance
+ Core Microsoft technologies including but not limited to Windows Servers, Active Directory, Office 365, MS SQL and core Network/Cisco technologies like LAN/WAN, subnets, firewalls, VLAN's, and VPN using Cisco switches, routers and ASA's
* Advanced network routing & switching a plus
* Demonstrated ability to meet deadlines without compromising close attention to detail and accuracy
* Assist in formulating and implementing procedures to improve IT service levels
* ITIL standard practices and procedures a plus
* Must be a team player
* Detail oriented and strongly effective analytical skills
* Ability to multi-task and work in a deadline driven environment without sacrificing customer service
* The ability to quickly assess problems and find workable solutions
* The skills to synthesize information, distill relevant facts and reach logical conclusions
* Excellent interpersonal, written, and verbal communication skills

Supervisory Responsibility

This position has supervisory responsibility to manage a staff of approximately seven Server & Storage and Network administrators. The selected candidate is expected to oversee staff activities, administration and train, coach & mentor accordingly.

Work Environment and Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work

This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.


This position may require up to 5% travel.

EEO Statement

ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

- provided by Dice Analytical Skills, Change Management, Cisco, Customer Service, Director, Genetic, LAN, Management, Networking, Project, Routers, SQL, Switches, VMware, VPN, WAN, Windows

Keywords: American Credit Acceptance, Spartanburg , Director, Infrastructure, Executive , Spartanburg, South Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Digital Marketing Manager
Description: Job Title: Digital Marketing ManagerLocation: Charlotte, NCJob Summary and Description: The Manager of Digital Marketing drives development, assimilation and delivery of digital media services to serve (more...)
Company: Electric Power Research Institute, Inc.
Location: Charlotte
Posted on: 09/22/2018

Director, Customer Account Management
Description: Director, Customer Account Management Apply Now Business Unit UTC Aerospace Systems Req ID 70419BR Date posted 08/13/2018 City Charlotte State/Province North Carolina When the global aerospace community (more...)
Company: UTC Aerospace Systems
Location: Charlotte
Posted on: 09/20/2018

Director of Nursing / DON
Description: Advanced's RN division is looking for experienced Directors of Nursing DON in Asheville, NC. This position is perfect for hardworking, compassionate DONs looking to create an efficient workplace. You (more...)
Company: Advanced Medical
Location: Asheville
Posted on: 09/22/2018

Construction Project Manager
Description: Description: br Did you get hired a few years ago with the promise of a great culture, advancement potential, fabulous bonuses and a career How is that working out for you If your answer is not so (more...)
Company: Valeo Groupe US LLC
Location: Charlotte
Posted on: 09/22/2018

Traveling Construction Project Manager - Heavy Civil Construction
Description: Traveling Construction Project Manager
Company: Milord Company
Location: Greenville
Posted on: 09/20/2018

Pain Management Physician Anesthesiology - Physicians Only Apply - Perm
Description: Medical Doctors Only Apply. A Pain Management Physician Anesthesiology practice is seeking a qualified physician for Spartanburg, SC. This and other physician jobs brought to you by ExactMD. br br (more...)
Company: Continuum Physician Recruiting
Location: Spartanburg
Posted on: 09/22/2018

Clinical Director (Clinician/Leader)
Description: COMMONWEALTH OF VIRGINIA - DBHDS Southwestern Virginia Mental Health Institute Health - Healing - Hope Job Announcement Agency No. 705 Application Closing Date Open Until Filled Position 00018 Recruitment (more...)
Location: Johnson City
Posted on: 09/22/2018

Senior Manager, Strategy & Analytics
Description: Senior Manager, Strategy Analytics br br Apply NowBusiness Unit UTC Aerospace SystemsReq ID 73031BRDate posted 09/17/2018City CharlotteState/Province North Carolina br When the global aerospace (more...)
Company: UTC Aerospace Systems
Location: Charlotte
Posted on: 09/22/2018

MD / Medical Director Job in charlotte, North Carolina / Permanent
Description: Thoracic Surgery Program Medical Director Major North Carolina Academic Program Our client seeks a leader to grow and develop the Thoracic Oncology services throughout North Carolina, and the Southeast. (more...)
Company: Medical Search
Location: Charlotte
Posted on: 09/22/2018

Monogastric Animal Sales Account Manager, SE Region
Description: Execute the sales plan increase profitable sales volumes in assigned territory by developing new prospects and converting them to commercial sales. ESSENTIAL FUNCTIONS: 1. Identify prospects for Monogastric (more...)
Company: balchem
Location: Charlotte
Posted on: 09/22/2018

Log In or Create An Account

Find us on Facebook

Find us on LinkedIn

Get the latest South Carolina jobs by following @recnetSC on Twitter!

Spartanburg RSS job feeds