Apartment Service Manager
Company: Monument Real Estate
Posted on: May 16, 2019
Monument Real Estate Services will be acquiring new multifamily
apartment communities in the Greenville and Spartanburg area and
are seeking experience Service Managers/ Maintenance Supervisors
with 2 years of management experience with HVAC knowledge and
elctrical and plumbing. Must be a hands on manager, with a can do
resourceful attitude. Able to handle work orders and work alone
autonomously. Must be able to work weekends and on call. Summary of
Position: To provide maintenance skills, technical knowledge, and
staff leadership at the property level. Maintain and improve the
condition of the property and therefore enhance its financial
position. Essential Duties and Responsibilities: Make ready
administration 1. Coordinates scheduling of vacant units, including
in-house and contracted activities. 2. Works with Community Manager
and Leasing staff to ensure scheduling maximizes resident
satisfaction and minimizes vacancy loss. 3. Conducts regular
inspections and follow-up on all vacant apartments after move-out,
during the make ready process, and after units are completed. 4.
Inspects and approves workmanship quality of in-house and
contracted personnel. Service request administration 1. Schedules
and prioritizes all service requests optimizing resident
satisfaction, staff skills and abilities, and preservation of the
asset. 2. Ensures quality of work and timeliness of completion (24
hours or less). 3. Ensures proper documentation of all completed
tickets, including emergencies and on call work. 4. Advises manager
if contractors are needed basing decisions on cost, safety, skill
sets, and/or regulatory concerns. Purchasing and inventory 1.
Purchases supplies and services as needed utilizing approved
vendors after receiving approvals and purchase orders from manager.
2. Maintains minimum inventory of supplies, keeping on hand no more
than 30 days usage or emergency supplies. 3. Updates equipment and
personal property inventories monthly and/or at time of purchase or
disposal. 4. Regularly reviews budgets and monthly financial
performance of repairs and maintenance categories and property
overall. 5. Responsible for adherence to budget guidelines. 6.
Maintain inventories of appliances and property specific items in
apartment units including serial numbers. Personnel supervision and
development 1. Schedules and supervises all maintenance
technicians, groundskeepers, and housekeepers. 2. Monitors
productivity of staff including minimizing labor costs. 3. Conducts
performance reviews and disciplinary actions for maintenance staff
in conjunction with manager. 4. Ensures staff has all knowledge and
training necessary to productively and safely complete assigned
tasks. 5. Completes on the job training as needed to upgrade skills
of staff. Outsources training when necessary with permission of
manager. 6. Schedules staff (including himself/herself)for 24 hour
per day on-call emergency duties. Acts as back-up on call to
provide technical information and advice. Safety administration 1.
Maintains all safety standards including compliance with OSHA and
other regulatory agency requirements. 2. Assists manager with
periodic safety inspections of the property. 3. Supervises use of
all safety equipment including personal safety devices. 4. Ensures
key control systems are in place and properly used. 5. Maintains
proper storage environments for supplies and chemicals 6. Ensures
all shops and storage areas are secured at all times. 7. Reviews
and complies with property specific state and local regulatory
requirements. 1. Evaluate and monitor curb appeal on a daily basis.
2. Prepare and implement a comprehensive, property specific,
preventative maintenance plan. 3. Monitor and document equipment
warranties. 4. All other duties as assigned by the manager.
Qualifications: 1. High school education 2. HVAC certification 3.
Working knowledge of plumbing, electrical systems, HVAC systems,
appliance repair, pools and spas, carpentry and general
construction. 4. Effective communication and management skills 5.
Customer service skills Physical Demands of the Position a. Medium
work " frequently lifting, carrying, pushing or pulling 20-50 lbs.
occasionally, 10-25 lbs. frequently or up to 10 lbs. constantly. b.
Climbing " frequently ascending or descending ladders, stairs,
scaffolding, ramps, poles, and the like, using feet and legs or
hands and arms. Body agility is important. Maintaining body
equilibrium to prevent falling when walking, standing, or
crouching. c. Stooping " frequently bending body downward and
forward by bending spine at the waist, requiring full use of the
lower extremities and back muscles. d. Kneeling " frequently
bending legs at knees to come to rest on knee or knees. e.
Crouching " frequently bending body downward and forward by bending
legs and spine. f. Reaching " frequently extending hands(s) or
arm(s) in any direction. g. Handling " frequently seizing, holding,
grasping, turning or otherwise working with hand or hands. Fingers
are involved only to the extent that they are an extension of the
hand, such as to turn a switch or shift automobile gears. Work
Environment The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. While performing the duties of this job, the
employee regularly works alone. The employee is frequently exposed
to fumes or airborne particles and outside weather conditions. The
employee is occasionally exposed to risk of electrical shock. The
noise level in the work environment is usually moderate.
Keywords: Monument Real Estate, Spartanburg , Apartment Service Manager, Executive , Spartanburg, South Carolina
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