IT POS Project Manager

Company: Find Great People
Location: Spartanburg
Posted on: December 1, 2019

Job Description:

Top 3 Things:

• Must have POS experience either supporting, evaluating, or implementing
• Must have Project Management experience
• Must have a college level degree
  Additional Notes:
  • Strong customer service skills.
  • Strong organization and time management skills.
  • Knowledge of Office Suite products.
  • Must possess a basic analytical and troubleshooting skills.
  • Must possess a basic understanding of networking topology.
  • Must possess a basic understanding of POS.
  • Must adhere to a flexible work schedule which may include evenings, weekends, holidays, and rotating on call schedule.
  • General understanding of restaurant/hospitality industry.
  • Must have the ability to listen to internal and external customers and communicate technical information clearly and concisely.
  • Must be able to work well under pressure, manage multiple tasks while providing high levels of customer service in a fluid, fast-paced environment.
    Day to Day:
    • Consults with franchise and corporate operators on specifications and requirements regarding their business needs from POS systems. Determine if and how the DINE program can be customized to their particular needs.
    • Communicates specifications, benefits, and pricing for DINE POS.
    • Coordinates hardware purchases, internal resources, and vendor services for corporate and franchise new restaurant POS requirements, remodels POS requirements, Moves/Adds/Changes to POS services and hardware.
    • Compiles, disseminates, and documents receipt of required contracts, purchase orders, promissory notes, and other documentation.
    • Fields calls and emails from end-users and engages the appropriate parties.
    • Aggregates end-user feedback to facilitate service delivery improvements.
    • Interfaces with vendors to understand the scope and costs of services, schedule service window, and follow up to ensure timely and accurate completion.
    • Maintains scheduling timelines and documentation for installation, remodel, service additions, moves/adds/changes, and other implementation events.
    • Recognizes and recommends operational improvements to enhance departmental processes.
    • Supports new concept innovation by gathering POS specifications for new hardware, software licensing, and services and obtaining pricing from vendors, ordering as required, and ensuring timely shipping and scheduling.
    • Assists the Data Management Team with configuration and enhancement requests. Tracks and monitors vendor and installation activities.
    • Other duties as assigned.

Keywords: Find Great People, Spartanburg , IT POS Project Manager, Executive , Spartanburg, South Carolina