Caregiver administrator

Company: Home Instead Senior Care
Location: Spartanburg
Posted on: February 19, 2021

Job Description:

The CAREGiver Administrative Assistant is expected to perform a variety of clerical and administrative duties that support CAREGivers. The CAREGiver Administrative Assistant is expected to answer phones, complete administrative duties and support CAREGivers and other staff members with clerical tasks in order to provide the highest quality of service to CAREGivers and clients. We offer compeitiive wages and full benefits. Essential Job Functions

• Reflect the core values of 3 Hearts LLC, (d.b.a. an independently owned and operated Home Instead franchise).
• Greet and welcome each visitor in a friendly, warm and professional manner
• Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
• Field CAREGiver & Client Inquiries
• Assist with hiring process for new CAREGivers, duties may include fielding employment inquiries from prospective CAREGivers and moving applicants through the process.
• Process criminal background, Adult Protective Services and Department of Motor Vehicle checks
• Assist with making reference calls on prospective CAREGivers in a timely manner
• Support Human Resource team with all aspects of CAREGiver Engagement.
• Enter and maintain accurate client and CAREGiver records in the operating system
• Communicate client and CAREGiver concerns or problems with owner or other staff members as appropriate
• Ensure Home Instead standards are met and upheld
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with owner, Key Players and CAREGivers
• Assist with billing processing, including client invoices and CAREGiver payroll
• Assist with stuffing and mailing client invoices and CAREGiver payroll
• Participate in quarterly CAREGiver meetings
• Order and stock office supplies
• Maintain supplies for postage, fax, credit card and copy machine
• on-call responsibilites will rotate with other office staff
• Perform other duties as deemed necessaryQualifications
  • Must have an understanding of and uphold the policies and procedures established by (3 Hearts LLC), (d.b.a. an independently owned and operated Home Instead franchise)
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must have knowledge of the senior care industry
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
  • Must have the ability to organize and prioritize daily, monthly and yearly work
  • Must be able to establish good working relationships with management, colleagues, franchise owners and their staff
  • Must present a professional appearance and demeanor
  • Must be able to operate office equipment successfully
  • Must be patient and congenial on the telephone
  • Must have computer skills and be proficient in Word and Excel
  • Must be able to work evenings or weekends as requiredEach Home Instead franchise is independently owned and operated.

Keywords: Home Instead Senior Care, Spartanburg , Caregiver administrator, Healthcare , Spartanburg, South Carolina