Retail Store Supervisor
Company: David's Bridal, Inc.
Location: Spartanburg
Posted on: February 18, 2021
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Job Description:
Hiring - operations Supervisor
A Career That's Meant to Be
At David's Bridal, we empower our customers and our employees to
stay true to their dreams and find the one, whether that means the
wedding dress that matches her personal style-or the career that's
a perfect fit.
We're looking for leaders with diverse backgrounds and fresh ideas
to help create a uniquely personal retail experience.
Now Accepting Applications for Operations Supervisor
Reporting to the Store Manager, the Operations Supervisor will
support achievement of sales and profitability goals through
program execution to achieve operational excellence, maintain
inventory integrity, and develop and retain a high performing
customer service team. The Operations Supervisor is responsible for
adhering to all standard operating procedures to ensure flawless
execution of core processes and programs including accurate
receiving, inventory tracking and welcome desk procedures.
Our most successful Operation Supervisors are self-motivated
individuals with upbeat, outgoing personalities and excellent
organization skills. They're capable of serving our internal and
external customers in a sincere, thoughtful, and encouraging way
each and every time.
If you would like to be part of a dynamic team; can lead, inspire,
and coach a service and sales oriented team in a positive
professional environment, we would love to discuss your future at
David's Bridal.
Operations Supervisor Responsibilities:
- Ensures support and receiving functions contribute to a 5 Star
customer service experience
- Personally contributes to total store team sales goals on a
weekly basis
- Acts as sales leader, coach and role model through Floor
Management as needed
- Drives efforts to build customer relationships and maximize
appointments
- Responsible for flawless execution of all welcome desk
activities
- Models 5 Star customer service and selling skills
- Supports the building, developing, and retaining a winning
customer service team
- Supports an environment focused on training, retention, and
reward and recognition
- Ensures CSR's (customer service representatives) are fully
trained
- Solicits feedback from CSR's that enhances the business and
creates a culture of continuous improvement
- Provides all associates with good working conditions and the
personal respect each associate deserves
- Resolves customer service issues independently, partnering when
necessary
- Leads the welcome desk, check-out and shipping/receiving
experiences to exceed customer expectations
- Executes Customer Service expectations set by Store Manager to
achieve customer service goals.
- Monitors timely completion of tasks
- Reviews inventory received to ensure that only first-quality
merchandise is made available to customers
- Oversees receipt and preparation of product for sales floor
- Ensures prompt and accurate special order receiving
- Maintains layaway organization
- Conducts monthly special order verification
- Completes store MOS in adherence to policy/procedure
- Partners with Store Manager to prepare for bi-annual physical
inventories
- Consistently maintains pristine housekeeping standards on the
selling floor and the back room
Every leader at David's models the following brand behaviors:
- Thoughtfulness: demonstrates careful thought and intention toward
the well-being of our associates and customers, proactively
anticipating their needs.
- Sincerity: acts in an honest, genuine and down-to-earth way.
- Encouraging: gives confidence to associates and customers by
supplying them with relevant education, training and support.
By exhibiting the brand behaviors every day, Operations Supervisors
will build Trust with our associates and customers. Trust is
behaving in a transparent, open and consistent way where actions
and words always align.
We empower every woman to stay true to her dreams. We create a
culture of inclusivity, authenticity and empowerment for our
customers and our associates.
A comprehensive full time benefit package is available /
competitive hourly rate
- Health/Dental/Vision Insurance
- A 401K Program
- Paid Vacation & Sick Days
- Paid Holidays
- Generous employee discount after 1st pay period
- Pet Benefits
Apply Today: Visit our website under -Careers-, or go directly to
www.qhire.net/DavidsBridalprocess will take approximately 30-40
minutes.
Now that we've popped the question, please say -I do-.
Keywords: David's Bridal, Inc., Spartanburg , Retail Store Supervisor, Hospitality & Tourism , Spartanburg, South Carolina
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