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Customer Service Representative II

Company: Crown Holdings
Location: Spartanburg
Posted on: November 22, 2021

Job Description:

This position will support the North America CAPP Division with accountability for supporting customer's order fulfillment, technical support and quality issues in a variety of areas. This position will interact with a variety of internal departments including but not limited to the Field Sales, Manufacturing Operations, Technical Services and Quality. The CSR will be plant-based working closely with commercial and production planning to meet the needs of the customer. Responsibilities will include but not be limited to the following: * Receive, enter and ship orders at customer's request. * Maintain open order/inventory reports. * Track customer orders to ensure on time delivery. * Quote prices for Account Managers * Track artwork through completion with customers and Crown's Midwest Graphics Center * Advise and/or direct customers to appropriate personnel for technical information. * Handle customer complaints, directing them to the technical service group and quality assurance as appropriate. * Serve as primary contact and liaison to customers, service reps, field sales and other internal employees. * Participate in training in preparation for possible future field sales assignment. Job Requirements The candidate selected for this role will have a solid history of excellent performance and results. Qualifications will include the following: * Bachelor's degree in logistics, business, or a business-related field * 3+ years of hands-on work experience in a customer service role. Customer service experience with large consumer package goods companies is a plus * Working experience in a manufacturing-based industry. * Proven ability to work effectively in a fast-paced work environment, both as an independent contributor and also as a team player * Effective and proven organizational skills, ability to prioritize, effective time management skills and sound decision-making skills * Detail oriented and very accurate. * Sound conflict management skills and effective interpersonal skills when dealing with company employees, vendor or customers at all levels * In-depth working knowledge of all components of the Microsoft Office software * Working experience using an AS400 system is a plus * A strong commitment to on-going personal development through education, work experiences or training * The position will require limited domestic travel. Looking at the future career path, the ideal individual will have the potential beyond this position into other leadership positions in Sales and/or Production Planning. Travel 10 - 20% Crown is an equal opportunity employer. Crown does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion, veteran status, or any other status protected by law.

Keywords: Crown Holdings, Spartanburg , Customer Service Representative II, Hospitality & Tourism , Spartanburg, South Carolina

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