Now Hiring - Customer Service. Monday-Friday. No weekends!
Company: Covercraft Industries
Location: Chesnee
Posted on: September 11, 2023
Job Description:
Covercraft Industries, LLC is a leading branded manufacturer of
Automotive, Marine and Recreational Vehicle protection products, as
well as a market leader in outdoor protection products for Home and
Garden. Covercraft's product offerings include full vehicle covers,
seat covers, front end masks, dashboard covers, windshield
sunscreens, floor mats, boat covers, Bimini tops, RV covers and
related accessories, patio furniture and outdoor kitchen covers,
and other products that preserve and protect.
The company focuses on custom fitment with an exhaustive library of
patterns for distinct automotive, marine, RV and outdoor protection
products.
Our Mission is to design and manufacture quality products that
protect the things that move you. Our Goal and Vision is to be the
preferred global destination for people seeking sustainable
solutions to protect and enhance their vehicles and hobbies.
Covercraft Industries is committed to developing a rich culture, a
diverse workforce and a healthy work environment for all employees.
For more information, please visit www.covercraft.com.
Our team members are the key to our success and that is why we
offer career opportunities with outstanding benefits
including:
- Medical, Dental, Vision,
- 401(k) Retirement Plan/Employer Matching
- Employer sponsored supplemental voluntary benefits (STD, Life,
Accident)
- Generous PTO Policy: beginning at 80 hours the 1st year of
employment -> 120 hrs. 2nd year of employment; Paid holidays;
Paid Bereavement
- FSA -Flexible Spending Account
- Profit-Sharing Plan - All active team members are
eligible.
- Career Advancement Opportunities
- Educational Tuition Reimbursement
- Employer sponsored Life and Disability ESSENTIAL JOB FUNCTIONS:
- All customer contact with regards to order placement, price and
delivery quotations, shipping schedules and general product
information.
- Responsible for data entry.
- Must be able to respond to customer either verbally, by fax or
email to answer any order related questions or provide shipping
status.
- Must be able to monitor expedite orders and follow up on
shipments.
- Following up with customers.
- Looking in application guides in computer for part
numbers.
- Monitor expedite orders and follow up on shipments.
- Main customer interface.
- Anything else deemed necessary.
- Customer Service Level 1: Responsible for resolving all
customer needs via phone, chat and/or email including order
placement, pricing, returns, order expediting, order tracking,
delivery quotes, shipping schedules and general product
information. Responsible for managing website correspondence
messages. Must be able to investigate and resolve problems
regarding mis-shipments or shortages and initiate the returns
process. Must be trained in data entry. Must be able to fill in for
other Customer Service Representatives. Must be able to assist
throughout the East Coast Call Center.
- Customer Service Level 2: Responsible for third party vendor
account support. Responsible for cancellations, order issues and
initiating difficult conversations with customers regarding their
orders. Must be able to update social media content/SEO. Must be
able to resolve all customer needs via phone, chat and/or email
including order placement, pricing, returns, order expediting,
order tracking, delivery quotes, shipping schedules and general
product information. Responsible for managing website
correspondence messages. Must be able to investigate and resolve
problems regarding mis-shipments or shortages and initiate the
returns process. Must be trained in data entry. Must be able to
fill in for other Customer Service Representatives. Must be able to
assist throughout the East Coast Call Center.
- Customer Service Level 3: Responsible for processing refunds
and returns. Must be able to manage problematic accounts with
high-level issues. Responsible for handling credit card disputes.
Must be able to conduct end-of-day reporting. Responsible for third
party vendor account support. Responsible for cancellations, order
issues and initiating difficult conversations with customers
regarding their orders. Must be able to update social media
content/SEO. Must be able to resolve all customer needs via phone,
chat and/or email including order placement, pricing, returns,
order expediting, order tracking, delivery quotes, shipping
schedules and general product information. Responsible for managing
website correspondence messages. Must be able to investigate and
resolve problems regarding mis-shipments or shortages. Must be
trained in data entry. Must be able to fill in for other Customer
Service Representatives. Must be able to assist throughout the East
Coast Call Center.
SKILLS REQUIRED:
- Proficient in Microsoft Word & Excel.
- Must have excellent communication skills, both written and
oral.
- Must have excellent attention to detail.
- Must have good organizational skills.
- Problem-solving skills. PREVIOUS WORK EXPERIENCE:
1 to 3 months related work experience and/or on the job
training.
PHYSICAL REQUIREMENTS:
- Must have 20/20 vision or correction to 20/20.
- Ability to stand, walk or sit for entire shift.
- Ability to lift up to 20 pounds unassisted and up to 50 pounds
with assistance.
- Must be able to bend, reach, twist, stoop and squat.
- Must be able to perceive colors and shades.
EDUCATIONAL REQUIREMENTS:
High school diploma or GED.
This written job description should not be construed as an
exhaustive list of all responsibilities, requirements, experience,
duties and skills required. Further, this job description may be
changed or amended at any time at the sole discretion of
Covercraft.
We are a drug-free workplace.
We participate in E-verify.
We are an Equal Opportunity Employer.
Keywords: Covercraft Industries, Spartanburg , Now Hiring - Customer Service. Monday-Friday. No weekends!, Hospitality & Tourism , Chesnee, South Carolina
Didn't find what you're looking for? Search again!
Loading more jobs...