Service Manager
Company: Hawkers Asian Street Food
Location: Charlotte
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Description: Being a Hawkers
Service Manager is about so much more than receiving amazing
benefits, working in a fun vibe, and eating delicious food. While
we offer all those things and more, being a Hawkers leader is about
working on a team of motivated people who wake up every day ready
to spark adventure and connect with others through our cuisine. We
are looking for leaders to help us grow our brand and lead the way
in coaching and developing our restaurant team. EXPERIENCE
REQUIRED: Three years of restaurant management experience at a
FULL-SERVICE, UPSCALE restaurant concept. Sound like you? Come work
with us today! What’s in it for you? Highly Competitive Salary
Benefits 401K Achievable Monthly Bonus Program Paid Time Off
Exclusive Dining Discounts Unlimited Growth & Career Advancement
Opportunities Fun & Engaging Work Environment The Deets: To act as
an Operations Leader responsible for supporting the purpose,
mantras, and values of Hawkers Asian Street Food through all that
you do in your role every day. The Service Manager will work
towards goals and objectives to achieve desired results while
focusing on the long-term profitability of the company and
developing restaurant staff. Requirements: To directly assist the
General Manager in meeting or exceeding established sales, revenue,
and profitability goals, including monthly and annual sales
objectives. To directly assist the General Manager to ensure the
financial integrity of all P&L statements by adhering to
systems that properly track expenses and revenues. Ensure all
proper accountability of all revenues into appropriate Company
accounts. Oversees and safeguards the integrity and operational
functionality of all Company assets including funds, systems, and
equipment, maintaining the highest level of usability and
cleanliness. Timely and effectively communicate restaurant
objectives in meetings and as required present initiatives and
objectives by speaking, leading, and when applicable guiding the
team to meet established objectives. Maintain safe and
harassment-free working conditions as required by OSHA, federal,
state, and local authorities. Communicate with leaders, hourly team
members, and guests, providing positive feedback and promoting a
positive image of the restaurant and good team member morale. Along
with the General Manager, counsel, and coach team members quickly
and timely and evaluates staff with formal evaluations. Leads a
shift effectively including EOD procedures and banking and trains
other leaders to do the same. Takes quick and responsible action in
solving problems and is able to use reason when dealing with
disciplinary issues. Train, develop, and motivate team members and
leaders to meet or exceed established standards. Training and
following the training guide program and ensuring team members have
a passing score to be in position. Communicate with leaders, hourly
team members, and guests, providing positive feedback and promoting
a positive image of the restaurant and good team member morale.
Assists in completing weekly work schedules, and ensures the
schedule is implemented properly. Assists in completing payroll,
weekly, mid-period, and EOP administration work properly. Through
communication with direct reports and corporate office in handling
guests and staff accidents, injuries, and complaints. Responding to
guest reviews and upholding guest sentiment. Proactively engaging
with guests. Regularly involved in recruiting process and assist in
the hiring and onboarding of new team members. Successful
completion of the Hawkers MIT program and safe food handlers'
certifications. Effective oral, written, and presentation skills as
well as computer skills Ability to work well under pressure in a
fast-paced, dynamic environment while multi-tasking and
prioritizing responsibilities in an organized manner with minimal
supervision Passion for providing excellent service and quality
while regularly working in the dining room leading, training,
teaching, and coaching staff. Physical Demands: Must be able to
work in a climate-controlled, restaurant environment. Ability to
read and write in English in order to process paperwork and follow
up on any actions necessary. Manual dexterity needed for
keyboarding and other repetitive tasks. Must be able to frequently
stand, walk, bend, squat, and reach above shoulder level. Must be
able to lift/carry up to 40 lbs.
Keywords: Hawkers Asian Street Food, Spartanburg , Service Manager, Hospitality & Tourism , Charlotte, South Carolina
