Front Desk Agent 2nd Shift
Company: StepStone Hospitality Inc.
Location: Charlotte
Posted on: February 21, 2026
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Job Description:
Job Description Job Description Description: The Le Meridien
Sheraton Charlotte Hotel is currently seeking dynamic and motivated
individuals for the position of Front Desk Agent to join our team
at our StepStone Hospitality managed hotel. As a Front Desk Agent,
you will approach all encounters with guests and associates in a
friendly service-oriented manner. Stationed behind the front desk,
the Front Desk Agent attends to all inquiries and requests from
both hotel and dining guests as appropriate, providing information,
recommendations, and directions to ensure a satisfactory response.
Requirements: Weekdays, weekends, and holidays are required. 2nd
shift 3pm to 11:30PM The responsibilities of the Front Desk Agent
include but are not limited to: Register and assign rooms to
guests. Issue room key and escort instructions to Guest Service
Agent or directly to guest. Sort and track incoming mail and
messages. Transmit and receive messages using all communication
avenues. Answer inquiries pertaining to hotel services,
registration of guests, and shopping, dining, entertainment, and
travel directions. Keep record of room availability and rate.
Compute bill, collect payment, and make change for guests. Make,
confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, or telephone to guest bill
if interface is inoperable. Make reservation, transportation, or
entertainment reservations for guest. Deposit guest valuables in
hotel safe deposit box. Ability to accurately use various office
software. Have a full working knowledge and expertise of each shift
including night audit. Will be dually trained as front desk as well
as hotel operator. Relevant education and work experience will
contribute to your appeal as a candidate. However, demonstrating a
natural aptitude for the tasks outlined above in conjunction with
values that align with ours are the primary drivers of our hiring
decisions. EOE - All qualified applicants will receive
consideration for employment without regard to race, religion,
color, national origin, gender, sexual orientation, age, marital
status, veteran status, or disability status.
Keywords: StepStone Hospitality Inc., Spartanburg , Front Desk Agent 2nd Shift, Hospitality & Tourism , Charlotte, South Carolina
