SpartanburgRecruiter
the smart solution for Spartanburg jobs

IT Supervisor, Technical Support - First Shift

Company: Denny's
Location: Spartanburg
Posted on: January 15, 2019

Job Description:

Job Summary The core purpose of this position is to assist in managing and leading the Technical Support area of the Denny's Call Center to an effective and efficient standard. This role is responsible for supporting, mentoring, and training Technical Call Center Associates. The Supervisor will provide an environment where team members can expand and contribute their knowledge and further develop their skill base, while meeting or exceeding goals and objectives. This includes regular and timely one on one coaching, and feedback sessions, development plans including employee empowerment, training, call cycle metrics, call evaluations and administering performance appraisals. This is a first shift position with some weekend hours required. Essential Functions (Key Responsibilities) Serves as a Liaison with External Departments such as IT, Cash accounting, etc to provide subject matter expertise and coordination of resources to meet and exceed business needs and expectations. Works closely with internal teams to formulate detailed project plans. Execute project plans within scope, on schedule, and within budget. Maintains hands-on knowledge of help-desk operations, various software applications, database architectures, POS systems, computer/hardware technologies and multiple network topologies. Communicates ideas and recommendations effectively to all levels within the department, using tact, common courtesy, persuasion, and discretion to achieve desired objectives. Presents ideas effectively to individuals and/or groups. Express ideas and information clearly in reports, letters and other documents. Ensure all written communication contains appropriate organization, structure, grammar, language and terminology adjusted for the intended audience. Provides regular status updates on Call Center operations, support/maintenance issues, and Call Center systemic enhancements. Utilizes appropriate interpersonal styles and methods to inspire and guide all levels of the organization toward improved goal achievement. Supports and facilitate the development of others' knowledge and skills by providing timely feedback and guidance to help staff reach goals. Provide performance feedback, career coaching and mentoring. Delegates tasks to staff as appropriate while providing adequate information required to successfully completing the assignment. Makes recommendations and/or decisions that contribute to the overall success of projects and programs. Attracts, develops, influences and retains key team members. Adapts to a changing work environment while staying abreast of evolving technologies. Works well under pressure and meet deadlines. Other duties as assigned. Education and Experience Requirements College degree in related field preferred. Four years of customer contact experience in a call center environment. One year supervisory/lead experience in a technical environment preferred. Required Knowledge and Skills Possesses ability to define expectations, coach, and train, motivate, and guide team members. Must possess excellent interpersonal experience in customer service/support or similar environment including excellent customer service skills. Demonstrates problem solving and analytical skills. Adaptable and flexible with the ability to accept, create, and manage change. Must be willing to adhere to a flexible work schedule to include evenings, weekends, holidays, and rotating on call schedule. Ability to work well under pressure, stressful situations and to meet and exceed deadlines and expectations. Must be able to effectively and efficiently manage multiple tasks using prioritization techniques. Provide the highest level of customer support at all interaction to the external and internal customers. Must be a self-motivated, goal driven individual who is eager to take on new and challenging responsibilities. Experienced in creating and administering quality assurance standards. Denny's, Inc. is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law. Applicants requiring reasonable accommodation for any part of the application process should contact 864-597-8000. PLEASE DO NOT CONTACT THIS NUMBER TO CHECK THE STATUS OF YOUR APPLICATION.

Keywords: Denny's, Spartanburg , IT Supervisor, Technical Support - First Shift, Hospitality & Tourism , Spartanburg, South Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Restaurant Associate Line Cook- 601104
Description: Restaurant Associate Line CookA fresh approach to work.Line CookWhen you join Panera LLC as a Restaurant Associate - Line Cook, you join in our belief that food should not only taste good, but also be (more...)
Company: Panera Bread Company
Location: Charlotte
Posted on: 01/19/2019

Housekeeper - The Westin Charlotte (180034F0)
Description: Heres To Your Journey with Westin At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help (more...)
Company: Marriott International, Inc.
Location: Charlotte
Posted on: 01/19/2019

Delivery Driver- 600922
Description: Delivery DriverPanera is seeking Delivery Drivers to be the driving force behind our new delivery program. Delivering for Panera is a great way to earn extra income on a flexible schedule. As a Panera (more...)
Company: Panera Bread Company
Location: Charlotte
Posted on: 01/19/2019


13J Fire Control Specialist
Description: JOINT Automated Systems are tools that help provide strategic coordination and situational awareness at the tactical levels of combat. As a Fire Control Specialist, your primary responsibility will be (more...)
Company: Army National Guard
Location: Charlotte
Posted on: 01/19/2019

Sales Director, Retail
Description: As a Sales Director, you'll partner with CPG Brands and top Retailers to create client specific solutions in a fun, fast paced, high growth environment. The Sales Director will be passionate about selling (more...)
Company: Quotient Technology Inc.
Location: Charlotte
Posted on: 01/19/2019

Housekeeping Aide near UNCC - Springhill Suites (180035SR)
Description: Heres To Your Journey with Springhill Suites SpringHill Suites by Marriott offers guests an upper-moderate priced casual comfort hotel. Working at SpringHill Suites, you'll provide our guests with a relaxed (more...)
Company: Marriott International
Location: Charlotte
Posted on: 01/19/2019

Banquets Houseperson - Westin Charlotte (190005CQ)
Description: Heres To Your Journey with Westin At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help (more...)
Company: Marriott International, Inc.
Location: Charlotte
Posted on: 01/19/2019

Delivery Driver CDL A - Charlotte
Description: Description: br br br Perform br all pre-trip responsibilities including but not limited to : obtaining and br br reviewing br driver itinerary, checking route numbers and account numbers (more...)
Company: Us Foods
Location: Charlotte
Posted on: 01/19/2019

Delivery Driver- 601842
Description: Delivery Driver br br Panera is seeking Delivery Drivers to be the driving force behind our new delivery program. Delivering for Panera is a great way to earn extra income on a flexible schedule. (more...)
Company: Panera Bread Company
Location: Charlotte
Posted on: 01/19/2019

On-Demand Delivery Driver - Flexible Hours
Description: On-Demand Delivery Driver - Flexible Hours Sign Up Now For Postmates Set Your Own Hours. Keep 100 of Your Tips. Work When You Want. Set Your Own Schedule. Flexible
Company: Postmates
Location: Charlotte
Posted on: 01/19/2019

Log In or Create An Account

Get the latest South Carolina jobs by following @recnetSC on Twitter!

Spartanburg RSS job feeds