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Guest Services Associate - Part Time

Company: Denny's
Location: Spartanburg
Posted on: July 12, 2019

Job Description:

Job Summary Dennys is hiring for a part time Guest Services Associate/Administrative Support hybrid role. This person will work approximately 25 hours in a typical week but this could increase to 40 hours during certain busy or critical times. In a standard week, this role will spend approximately hours serving our guests that call in to our Customer Comment line. Our Guest Services associates are responsible for receiving, processing and responding to inbound calls, written letters and emails originated by guests, vendors, Corporate & Franchise restaurants, media out-lets and other entities. On behalf of Dennys Corporate, Customer Service Associates must provide accurate information regarding corporate processes and procedures. If necessary, routes inquiries/issues to the appropriate person and or department. Ensures all calls regarding restaurant experiences are quickly addressed, analyzed and resolved. As this is a hybrid role, this person will also spend 4-6 hours a week serving in an administrative support capacity for our Training Department assisting with brand conference planning and organizing, working directly with hotel or resort contacts on logistics, etc. Additionally, this person would be responsible for expense report management, scheduling meetings as needed, and other administrative tasks. Because this position will interface with our guests via phone and many internal employees, bilingual skills are a plus! Education and Experience Requirements

  • High school diploma or equivalent. Some college preferred.
  • 1-3 years of recent experience in a Customer Service support role (Call Center experience preferred). Computer experience is required along with an acceptable WPM of at least 30. Required Knowledge and Skills
    • Must have a passion for customer service excellence and have the desire and drive to serve as the customers advocate.
    • Excellent written and verbal communication skills.
    • Works independently and adjusts to changing priorities and demands associated with a changing environment.
    • Proven analytical and problem solving skills.
    • Must be detailed oriented and have the ability to work well under pressure.
    • Must have the ability to listen to internal and external customers and communicate to all levels of the organization (Managers, Directors, SVPs, etc).
    • Self-motivated and demonstrates positive interpersonal skills. Denny's, Inc. is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law. Applicants requiring reasonable accommodation for any part of the application process should contact . PLEASE DO NOT CONTACT THIS NUMBER TO CHECK THE STATUS OF YOUR APPLICATION.

Keywords: Denny's, Spartanburg , Guest Services Associate - Part Time, Hospitality & Tourism , Spartanburg, South Carolina

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