Strategic Account Manager
Company: Global Payment Holding Company
Location: Mount Mourne
Posted on: February 10, 2026
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Job Description:
Every day, Global Payments makes it possible for millions of
people to move money between buyers and sellers using our payments
solutions for credit, debit, prepaid and merchant services. Our
worldwide team helps over 3 million companies, more than 1,300
financial institutions and over 600 million cardholders grow with
confidence and achieve amazing results. We are driven by our
passion for success and we are proud to deliver best-in-class
payment technology and software solutions. Join our dynamic team
and make your mark on the payments technology landscape of
tomorrow. Summary of This Role Plans and oversees enterprise-level
support and service activities for company products and services
for a designated client or group of clients. Ensures quality
service and operational performance within the parameters of
program and delivery standards. Develops client relationship and
understanding of client business and product installations to
identify service needs, plan service delivery and drive use of
proactive service and support mechanisms to reduce client downtime
and support costs. Acts as single point of client contact to
coordinate resolution of service incidents and escalation of
technical issues. Collaborates with sales and support groups to
demonstrate value of support offering to client and identify
opportunities for expanded support business. What Part Will You
Play? - Is responsible and accountable for totality of client
relationship for assigned accounts; all Global Payments products
and services including TMS, Value Added Products (VAPs), and Core
across all platforms including Commercial, Consumer and Debit.
Participates in and ensures the appropriate support and service
activities are provided for company products and services for
clients of varying sizes. Is responsible for ensuring tactical
initiatives are implemented successfully. On call 24 hours a day, 7
days a week, and responds appropriately to ensure Global Payments
support groups respond and react accordingly and with empathy to
the client impact. Update client business groups as necessary
during and after severity one incidents. Required to carry a cell
phone and travel to client site(s) as necessary. (Client
Management) - Supports the client by acting as the voice of the
customer, identifying product support and development needs and
communicating needs internally. (Client Management) - Maintains
long-term relationships with clients. Ensures understanding of the
client business and product installations to identify service
needs, plan service delivery, and drive use of proactive service
and support mechanisms to reduce client downtime and support costs.
Identifies new product services based on strategic direction of the
client's business. (Client Management) - Acts as a single point of
client contact to coordinate resolution of service incidents and
escalation of technical issues and escalates issues that pose
substantial regulatory or financial impacts to leadership. (Client
Management) - Provides quality service and operational performance
within the parameters of the client's projects and service delivery
standards. (Client Management) - For the North America segment,
supports the Client Business Review and acts as an advocate for the
client. Aligns client's needs with internal solutions. Conducts the
complete setup and preparation for the client review, including
collecting reporting from other areas, generating certain types of
reporting, and understanding the output from that reporting.
Assists with presenting specified sections of this information to
the client with the intent to improve the client's business. For
the International Segment, owns the organization and delivery of
client business reviews. Aligns client's needs with internal
solutions. Manages the complete setup and preparation for the
client review, monthly and/or quarterly and annual Executive
reviews, including collecting reporting from other areas,
generating certain types of reporting, and understanding the output
from that reporting. Manages the implementation, execution and
follow up of actions associated to monthly/quarterly balanced
scorecards and Global Payments Inc. client survey. Assists with
presenting specified sections of this information to the client
with the intent to improve the client's business. (Client
Management) - For the North America segment, is accountable for
invoice accuracy, including research and dispute resolution and
understands the financial and compliance impacts of client support.
Consistently analyzes and monitors the client's processing
environment to identify and implement strategies for operational
efficiency and cost savings. For the International segment, ensures
the accurate and timely forecasting of all revenue and lines, on a
monthly and quarterly reporting basis for assigned accounts.
Validates monthly billing to the client ensuring accuracy and
timely issuance of invoices. Ensures client stays current with no
bad debt. Accountable for the negotiation and settlement of any
direct loss claims or billing disputes for assigned accounts.
(Client Management) - For the International segment, has revenue
targets for new and existing accounts. Identifies and owns the
successful closure of cross sell opportunities of Global Payments
and partner products and services to extend Global Payments
revenues and footprint with the clients to meet individual account
revenue and strategic growth targets as set by your manager.
Creates business case for Executive approval. Tracks and Reports
Performance. Is accountable for the profitability of new commercial
deals; achieve agreed revenue and margin targets and adhere to them
whilst adopting a Senior Executive exception approval process.
(Client Growth) - For the International segment, develops an
Account Plan and Contact Plans; Fully understands the client
organization and strategy to enable Global Payments to engage and
navigate throughout the enterprise. Defines relevant propositions
for each client and qualify opportunities to ensure high
probability of win and successful delivery. Is accountable for the
profitability of the client; achieve agreed revenue targets.
(Client Growth) - Supports the renewal of client contracts and
addenda to agreed retention, deal parameters, and financial and
commercial points for assigned accounts. Receives support from
legal and other key stakeholders for areas outside of the
Relationship Management’s area of expertise. (Client Growth) -
Manages sales support resources and work with internal stakeholders
to create and deliver propositions. (Client Growth) - Stays abreast
of industry trends, regulations and competitive products in order
to strategically identify and target sales opportunities. (Client
Growth) - For the International segment, implements creative
strategies and work with SMEs and other RM’s to seek new client
solutions where appropriate. Works to develop initiatives to
improve communications, processes and workflow with clients and
within Global Payments to create and maintain positive
relationships. Delivers reports that provide revenue projection,
product penetration rates and sales forecasts for senior executive
management. (Client Growth) - For the North America segment,
maintains customer profile of client's architecture and processing
environment, product matrix, and custom processes to track client
interactions. (Client Management) What Are We Looking For in This
Role? Minimum Qualifications - Bachelor's Degree - Relevant
Experience or Degree in: Degree in Finance, Marketing, Business,
etc.; Combination of relevant training and/ or experience in lieu
of degree - Typically Minimum 6 Years Relevant Exp - Experience in
client facing roles and/or financial industry. Preferred
Qualifications - - None Identified What Are Our Desired Skills and
Capabilities? - Skills / Knowledge - Having wide-ranging
experience, uses professional concepts and company objectives to
resolve moderately complex issues in creative and effective ways.
Having ownership of a sub-function, account or matrix management
responsibilities, applies knowledge to meet goals, maintain
relationships, propose opportunities to expand the business, and
lead matrix teams. Some barriers to entry exist at this level
(e.g., dept./peer review). - Job Complexity - Works on complex
issues where analysis of situations or data requires an in-depth
evaluation of variable factors. Exercises judgment in selecting
methods, techniques and evaluation criteria for obtaining results.
Networks with key contacts outside own area of expertise. Builds
on/Maintains external relationships of assigned accounts. -
Supervision - Determines methods and procedures on new assignments
and may coordinate activities of other personnel (Team Lead). -
Communication Skills - Oral and written. Ability to develop and
conduct presentations. - Collaboration Skills - Collaborate with
internal and external audiences to solve problems. - Customer
Service Skills - Aligns client needs with internal solutions.
Global Payments Inc. is an equal opportunity employer. Global
Payments provides equal employment opportunities to all employees
and applicants for employment without regard to race, color,
religion, sex (including pregnancy), national origin, ancestry,
age, marital status, sexual orientation, gender identity or
expression, disability, veteran status, genetic information or any
other basis protected by law. If you wish to request reasonable
accommodations related to applying for employment or provide
feedback about the accessibility of this website, please contact
jobs@globalpay.com.
Keywords: Global Payment Holding Company, Spartanburg , Strategic Account Manager, IT / Software / Systems , Mount Mourne, South Carolina
