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Product Director - Ancillary Products

Company: Advance America
Location: Spartanburg
Posted on: February 16, 2020

Job Description:

Address : 135 N Church Street , Spartanburg , South Carolina , United States - 29306 Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 1,900 locations and online lending services. We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company! We offer: Competitive Wages Uncapped Bonus Potential Life/Health Benefits 401(k) Savings Plan Educational Assistance Paid Vacation/Holidays Great Schedules Comprehensive Training To learn more about Advance America visit Advance America Website This position will be responsible for shaping product strategy and roadmaps for ancillary product platforms and services that have a direct impact on the customer experience. The core focus of the role will be to drive ancillary product revenue with a concentration on enhancing and improving the customer experience. This will include an online digital orientation, the digital closing process online/within a center. The Product Director will use extensive industry and marketplace knowledge to develop a strategic plan and product roadmap. Acts as a liaison between several areas of the Company including Operations, IT, Legal, Audit, risk/Compliance and Marketing. Leads the business analysis, product design and development of new products and programs, consistent with strategic lending direction. Direct development of customer and employee education for new and existing product initiatives. Ensures that actions and behaviors drive a positive customer experience. While operating within the Company's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. RESPONSIBILITIES Attract and maintain consumers for money remittance and reloadable prepaid debit card programs Oversee the analysis of industry trends and competitive landscape, including growth opportunities to identify customer pain points and help shape the user experience Identify and initiate market research required to round out available market data. Work collaboratively across business, technical, and senior stakeholders to identify new opportunities to improve current capabilities and user experience. Work with Engineering team for website and mobile app development, to consume internal and external APIs for OMF functions and external Partnerships; including value added services Manage cross-functionally with Operations teams to combine Digital capabilities and current Center based capabilities to develop a customer focused OMNI channel set of experiences. Develop the ancillary product roadmap, including feature enhancements. Work with relevant stakeholders inside and outside of Marketing to define roadmap for future content and ongoing content management. Manage end to-end ancillary product roadmap plans with predictability and high quality. Write business cases to support ancillary product plans. Evolve product strategy based on research (including competitive), data analysis, and industry trends. Develop plans to continuously improve the customer experience. Interact with key stakeholders as part of the prioritization and execution. Effectively communicate product roadmap and new feature value to all relevant stakeholders. QUALIFICATIONS Equivalent Education Level Required: B.A. or equivalent degree/experience. Experience Required: 5+ years of increasing levels of responsibility and leadership, to include experience managing teams to develop and grow retail lending/financial services, with an emphasis in Retail Lending, digital and mobile experience including content and services. Knowledge Required: Excellent written and verbal communications skills; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment. Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products. Proven track record of building business and demonstrated success in introducing or growing new credit products or business lines. Ability and desire to work on and be closely involved in all levels of product strategy and execution. Able to work effectively in a large organization with cross functional and entrepreneurial teams. Strong leadership and people development skills; can collaborate without compromising timelines or results. Physical Requirements: Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location. Travel: Up to 45% Attire: Business Casual Other: Must be eligible to work in the USA and able to pass a background check. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Requisition ID: 3243PandoLogic. Keywords: Product Marketing Director, Location: Spartanburg, SC - 29305

Keywords: Advance America, Spartanburg , Product Director - Ancillary Products, Other , Spartanburg, South Carolina

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