Epic Optimization Specialist I

Company: Spartanburg Regional Healthcare System
Location: Spartanburg
Posted on: March 16, 2020

Job Description:

The Opitimization Specialist I will be responsible for the optimization of end-user utilization as well as end-user training within EHR systems and any peripheral devices or software(Epic, Aria, Dragon, etc.). This will be achieved through a combination of efforts and outreach initiatives including, but not limited to: routine at-the-elbow support and rounding, workflow assessments, Super User programs, seminars, and standard end-user training. They will obtain credentialing within relevant Epic applications in order to deliver end-user training. Optimization Specialists will work closely with the Medical Informatics team (Principal trainers and physician leadership) to identify appropriate resources and methodologies to provide recommendations for system and workflow optimization. Optimization Specialists will serve as content and workflow experts, working closely with SRHS departments to provide support for existing initiatives that align with EHR documentation and functionality so as to standardize documentation practices so as to provide accurate and measurable reporting metrics. They will also work with these departments to create workflows to support new regulatory standards or system initiatives as decided by leadership to elevate standards of quality and patient care. They will serve as Optimization Specialists to all areas of our healthcare system - inpatient and ambulatory - including, but no limited to; physicians, nursing, clinical ancillary service lines, access, and finance. They will serve as liaisons between leadership, end-users, principal trainers to ensure that identified system initiatives properly coupled with accurate and timely training documentation through the development of tip sheets and curriculum modifications as needed. Participates in Super User and Physician Champion education programs as necessary. Participates in education efforts during EHR implementation process.

Minimum Requirements

Education

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• Associates or healthcare specific certification/licensure with 1 years of IT/training experience or 5 years equivalent healthcare specific systems analyst/training experience
  
  Experience
  
  
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  • Minimum of 1 years of IT/Training experience required
    
    License/Registration/Certifications
    
    
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    • N/A
      
      Preferred Requirements
      
      Preferred Education
      
      
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      • Bachelor's Degree
        
        Preferred Experience
        
        
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        • N/A
          
          Preferred License/Registration/Certifications
          
          
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          • Epic Credentialing or other EHR training certifications ( Mosaiq, GE Centricity, Super User Training etc. )
            
            Core Job Responsibilities
            
            
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            • Workflow reviews, at-the-elbow support, and routine rounding for Epic end-users throughout SRHS to optimize efficiencies
              
              
            • Deliver routine end-users training 50% of time
              
              
            • Identifies and communicates 'Best Practice' workflows to end users
              
              
            • Develops Tip-Sheet and Curriculum modification
              
              
            • Performs ongoing evaluations of educational programs, developing and/or auditing methods to measure quality and skills testing that will allow for structured feedback to end users
              
              
            • Content expert representative on clinical and/or non-clinical committees as needed
              
              
            • Liaison between technical (IT department) and non-technical customers (end-users)
              
              
            • Tier Two application support (advances research and analysis of complex issues and requests involving system research and / or other informatics or IS areas)
              
              
            • Resolves training/workflow issues of a low to medium complexity
              
              
            • Has the ability to identify action plans and potential solutions to addresses application incidents
              
              
            • Understands utilization of Medical Informatics within the business unit.
              
              
            • Demonstrates vertical business knowledge, ability to map and document business processes
              
              
            • Creates effective presentations
              
              
            • Knowledgeable of new-hire and retraining processes
              
              
            • Updates and maintains formal system knowledge base by documenting system problems and resolutions for future reference in a designated location
              
              
            • Establishes effective verbal and written communication skills within Medical Informatics and with external customers
              
              
            • Has the ability to interpret vendor and regulatory documentation as needed
              
              
            • Preceptor for new hires, orienting staff to department and organization
              
              
            • Provides education within functional Medical Informatics Team
              
              
            • Train the trainer functions within the organization
              
              
            • Keeps up to date with technical as well as industry sector developments
              
              
            • Create, execute, and sign off on unit based and integrated test plans
              
              
            • Contributes to project resource
              
              
            • Updates and maintains formal system / product documentation in a designated location (i.e. product release notes, version documentation)
              
              
            • Manages Incident lifecycle ensuring coordination and timely completion of tasks across departmental teams
              
              
            • Advises methods to enhance system design and functionality based on customer feedback, testing scenarios or support issues.
              
              
            • Pursues opportunities for process improvement within training team and Medical Informatics department
              
              
            • Trends Incident Management data in attempt to identify root cause
              
              
            • Demonstrates basic integration troubleshooting skills
              
              
            • Manages small to intermediate projects in scope.
              
              
            • Verify the integrity and availability of all security hardware / software solutions.
              
              
            • Works under limited supervision
              
              
            • Other duties as assigned
              

Keywords: Spartanburg Regional Healthcare System, Spartanburg , Epic Optimization Specialist I, Other , Spartanburg, South Carolina