Staff Temp- Service Desk Install Specialist
Company: Advance America
Posted on: March 24, 2020
Address : 135 N Church Street , Spartanburg , South Carolina ,
United States - 29306
Since 1997, Advance America has helped millions of hardworking
people with a variety of personalized financial solutions. We are a
nationally recognized, fully licensed financial services company
with over 1,900 locations and online lending services.
We are currently seeking highly-skilled, career-oriented
individuals ready to be part of a growing company!
- Competitive Wages
- Uncapped Bonus Potential
- Life/Health Benefits
- 401(k) Savings Plan
- Educational Assistance
- Paid Vacation/Holidays
- Great Schedules
- Comprehensive Training
To learn more about Advance America visit Advance America
This position reports to Service Desk Analyst and, is responsible
for handling first level support for company service requests.
Technology support Includes: workstations, printers, networks,
point of sale software, and other company software. Service Desk
Specialists will provide accurate and timely responses to support
request that come into the Service Desk via phone, email,
voicemail, and self-service portal.
Other duties as assigned.
- IT Support, relating to technical issues involving Microsoft
core applications, operating systems, point of sale systems, and
other company software.
- Basic technical support at the network level: WAN and LAN
connectivity, routers, switches, computers, and
- Assist users in over-the-phone support
- Create knowledge articles to publish for others to use.
- Use of Active Directory, Command Prompt, and remote tools to
assist in resolving issues.
- Use SQL to perform basic selects to assist in documentation,
troubleshooting, and research.
- Accurately and consistently document all reported issues using
the ticket management software with all proper information,
screenshots, video, attachments as needed.
- Perform first level analysis on each issue, reviewing knowledge
base, system, operational documentation and criteria.
- Report any issues that are unable to be resolved to an Analyst,
Team Lead, or other escalation method as needed.
- Follow up on open issues to ensure adequate resolution of all
reported issues. Including: hardware and software issues,
installation of replacement hardware components, and completion of
- Communicate technical information to non-technical
- Fast turnaround of customer requests.
Manage or Direct:
- Complete Contact Ownership - Once an issue has been reported,
it is the Specialist's responsibility to ensure that the issue is
- Provide ongoing Customer Service.
- Work with other employees within the company while maintaining
a positive attitude/work environment.
Understand, adhere to and enforce all corporate policies including,
but not limited to, Advance America's Creed, Code of Ethics and
Information Security Policies.
Equivalent Education Level Required: High School Diploma or
equivalent, required. Associates Degree in troubleshooting,
programming, networking, preferred. Certifications preferred.
Experience Required: 6+ months experience with network
capabilities, troubleshooting, IP phones, laser printers, and
Windows XP7/8. Experience with remote support, SQL, ticketing
software, preferred. This role requires a candidate with Customer
Knowledge Required: Excellent written and verbal communications
skills as would be needed to communicate in person, by phone, and
through email; adaptability and flexibility to changing
environment; and comfortable working in a dynamic, high volume,
fast-paced environment. Ability to read, write, evaluate, and apply
information. Ability to interact professionally and exhibit
appropriate social skills. Ability to understand and ensure
compliance with policies, procedures, and laws governing our
industry/business and products. Ability to develop and maintain
business relationships. Basic technical knowledge of Windows
Operating systems, service desk software and PC hardware; excellent
telephone mannerisms and customer service skills; team mentality;
ability to identify problems; persistence in seeking
Physical Requirements: Sitting for long periods of time; standing
occasionally; walking; bending; squatting; kneeling;
pushing/pulling; reaching; twisting; frequent lifting of less than
10 lbs., occasional lifting of up to 20 lbs.; typing; data entry;
grasping; transferring items between hands and/or to another person
or receptacle; use of office equipment to include computers;
ability to travel to, be physically present at, and complete the
physical requirements of the position at any assigned location.
Travel: No Travel.
Attire: Professional attire (as required by company standards).
Other: Must be eligible to work in the USA and able to pass a
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, or disability.
Requisition ID: 225
Keywords: Advance America, Spartanburg , Staff Temp- Service Desk Install Specialist, Other , Spartanburg, South Carolina
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