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Customer Relations Representative

Company: Security Finance Corporation of Spartanburg
Location: Spartanburg
Posted on: August 27, 2020

Job Description:

Under moderate supervision handles customer complaints, disputes and concerns in accordance with established Company customer service guidelines. Determines best approach for handling complaints and responding to customers.

Job Duties and Responsibilities: Receives incoming customer service calls and written correspondence regarding credit reporting issues from our customers or consumers Determines best approach for responding to customer complaints; including the level of management the issue or complaint needs to be elevated to Tracks all customer complaints and concerns from beginning to final outcome to ensure compliance with credit reporting agencies and corporate requirements Follows up with any previously delegated customer service complaints or concerns; ensures the situation is handled and closed using established procedures and processes Uses web-based tools, including E-Oscar and E-Port, to evaluate credit disputes to determine, working with the branch, if a consumers credit information should be updated Provides written and verbal communication of final outcome to customer and field management as appropriate Coordinates provides cross-training of this position to ensure adequate coverage Prompt and regular attendance is required

Job Requirements: Computer literate with strong Excel, Word, and PowerPoint skills Excellent verbal and written communication skills in English with a strong preference for additional Spanish language skills Knowledge of finance company office procedures, collection regulations, credit policy guidelines, FCRA and credit reports.
Prior strong customer service experience a preference

Physical Requirements: This is an office position that consistently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Requires the ability to communicate verbally and in writing.

Educational Requirements: High school diploma or equivalent with advanced higher education and/or related experience preferred

This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be evaluated and will not automatically disqualify the candidate.

Keywords: Security Finance Corporation of Spartanburg, Spartanburg , Customer Relations Representative, Other , Spartanburg, South Carolina

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