Epic Optimization Specialist I (OpTime, ASAP, Anesthesia)

Company: Spartanburg Regional Healthcare System
Location: Spartanburg
Posted on: September 2, 2020

Job Description:

Optimization Specialist I ConnectOne Training Team Spartanburg, SC The Opitimization Specialist I work closely with the Medical Informatics team (Principal Trainers and Clinical Leadership) for the optimization of end-user utilization and training for EPIC ASAP, Optime, and Anesthesia and any peripheral devices or software as identified. This will be achieved through a combination of efforts and outreach initiatives including, but not limited to: routine at-the-elbow support and rounding workflow assessments Super User programs seminars end-user training (instructor led and computer based) Position Summary Obtain credentialing within relevant Epic applications to deliver end-user training. Serve as content and workflow experts. Serve as Optimization Specialists to all areas of our healthcare system - inpatient and ambulatory - including, but not limited to, physicians, nursing, clinical ancillary service lines, access, and finance. Serve as liaisons between leadership, end-users, principal trainers. Ensure that identified system initiatives are properly coupled with accurate and timely training documentation through the development of tip sheets and curriculum modifications as needed. Participate in Super User and Physician Champion education programs, as necessary. Participates in education efforts during EHR implementation process. Education Required: 2-year degree or healthcare specific certification/licensure Preferred: 4-year degree in related field Experience Minimum of 1 years of IT/Training experience required Preferred: Clinical experience with EMR systems highly preferred License/Registration/Certifications Preferred: Epic Credentialing in ASAP, Optime, or Anesthesia Core Job Responsibilities Workflow reviews, at-the-elbow support, and routine rounding for Epic end-users throughout SRHS to optimize efficiencies Deliver routine end-users training 50% of time Identifies and communicates "--Best Practice' workflows to end users Develops Tip-Sheet and Curriculum modification Performs ongoing evaluations of educational programs, developing and/or auditing methods to measure quality and skills testing that will allow for structured feedback to end users Content expert representative on clinical and/or non-clinical committees as needed Liaison between technical (IT department) and non-technical customers (end-users) Tier Two application support (advances research and analysis of complex issues and requests involving system research and / or other informatics or IS areas) Resolves training/workflow issues of a low to medium complexity Has the ability to identify action plans and potential solutions to addresses application incidents Understands utilization of Medical Informatics within the business unit. Demonstrates vertical business knowledge, ability to map and document business processes Creates effective presentations Knowledgeable of new-hire and retraining processes Updates and maintains formal system knowledge base by documenting system problems and resolutions for future reference in a designated location Establishes effective verbal and written communication skills within Medical Informatics and with external customers Has the ability to interpret vendor and regulatory documentation as needed Preceptor for new hires, orienting staff to department and organization Provides education within functional Medical Informatics Team Train the trainer functions within the organization Keeps up to date with technical as well as industry sector developments Create, execute, and sign off on unit based and integrated test plans Contributes to project resource Updates and maintains formal system / product documentation in a designated location (i.e. product release notes, version documentation) Manages Incident lifecycle ensuring coordination and timely completion of tasks across departmental teams Advises methods to enhance system design and functionality based on customer feedback, testing scenarios or support issues. Pursues opportunities for process improvement within training team and Medical Informatics department Trends Incident Management data in attempt to identify root cause Demonstrates basic integration troubleshooting skills Manages small to intermediate projects in scope. Verify the integrity and availability of all security hardware / software solutions. Works under limited supervision Other duties as assigned

Keywords: Spartanburg Regional Healthcare System, Spartanburg , Epic Optimization Specialist I (OpTime, ASAP, Anesthesia), Other , Spartanburg, South Carolina