First / Day Second / Afternoon Third / Night
July 20, 2020
2095 East Main St
Spartanburg, SC, 29307, US
The IHOP General Manager reports directly to their District
Manager. The manager directly supervises IHOP restaurant's
employees as well as other managers and crew chiefs. His or her
primary responsibilities include managing operations in the front
and back of the house with a high concentration on profitability
and sales growth, while constantly maintaining IHOP's standards of
quality and service.
The following list details some of the specific responsibilities
and expectations of an IHOP Restaurant General Manager:
Manage all areas to achieve positive and consistent sales growth
while meeting or exceeding company goals in all profit and loss
Manage entire operation of restaurant during scheduled shifts,
which include daily decision making, consistent staff support,
positive and consistent guest interaction, proper scheduling and
planning while upholding standards, consistent excellent product
quality and maintaining high levels of cleanliness and
Provide employees with consistent and appropriate feedback to
facilitate their development and enhance the overall operation.
Ensure that all employees adhere to the company's uniform
Perform line checks in the galley throughout the shift to ensure
proper food is fresh, temperatures, cleanliness and
Ensure that the unit is properly staffed for all time periods.
Staffing must be maintained at a level to guarantee overall guest
satisfaction for the goal of increasing sales
Interview, hire, and train the highest quality hourly
Conduct orientations to ensure a positive first step for all new
hourly employees, follow up with IHOP’s training program.
Prepare reports during and at end of shift, which may include
Daily Sales Reports, Daily Labor controls, and other such processes
that ensure the control of all company assets.
Prepare food production checklists and ensure the proper
implementation of all company recipes as required.
Order food, small wares, uniforms and any other necessary
products to unit par levels to maintain the highest levels of
Identify operational opportunities; create and implement plans
to address opportunities.
Approve and sign all food or beverage discounts of any kind.
Ensure a safe working and guest environment to reduce the risk
of injury and accidents. Promptly notify the Area Supervisor in the
event of a guest or employee accident or injury.
Ensure that proper company security procedures are in place to
protect employees, guests and company assets, including security of
storeroom, freezer and office.
Keep immediate supervisor promptly and fully informed of all
unit issues. Take prompt corrective action where necessary or
suggest alternative courses of action.
Complete job responsibilities and performance objectives in a
timely and effective manner and in accordance with company policies
Always project a favorable image of IHOP to promote its goals
and objectives and foster and enhance public recognition and
acceptance of all of its areas of endeavor.
Perform all duties and responsibilities as required or
Perform weekly payroll and other reports.
Be willing to work nights, weekends, and holidays when
restaurants are busiest.
Be willing to work unpredictable hours to fill in for absent
Be aware of changing events in the local area to ensure proper
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