On-call coordinator

Company: Home Instead Senior Care
Location: Spartanburg
Posted on: February 22, 2021

Job Description:

The On Call Coordinator is expected to perform a variety of on-call duties.-- The Weekend Service Supervisor is expected to work closely with the Service Coordinators in order to provide the highest quality service to clients.------We offer competitive wages and full benefits.--------Primary Responsibilities: ---------------------------------------------------------------------------------------------------------------------- ----------------------

• Reflect the core values of 3 Hearts LLC d.b.a. an independently owned and operated Home Instead franchise.
• Prior to start of on call shift, review schedule with designated Service Coordinator and become aware of any potential trouble spots that might arise.
• Obtain resources needed for on call responsibilities such as laptop, tablet and/or phone along with any paper resources deemed necessary.--
• Answering each incoming call in a friendly, professional, and knowledgeable manner and respond quickly to their needs.--
• Fill all Client shifts following designated office scheduling processes.--
• Communicate changes in Client Shifts to the Client(s) and CAREGiver(s).--
• Contact backup person when questions arise about clients or CAREGivers that require input
• Fill in on assignments that come open until a replacement CAREGiver is found
• Communicate client and CAREGiver concerns or problems with owner or designated key player.--
• Monitor and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service in the operating system.--
• Field new client & CAREGiver inquiries over the phone in a knowledgeable manner and schedule care consultations
• Create a log of the activities of your shift and communicate that to the designate key player(s).
• Return resources to the office following your shift.--
• Demonstrate open and effective communication with owner, colleagues and CAREGivers
• Ensure Home Instead standards are met and upheldKnowledge, Skills and Abilities:
  Must have an understanding of and uphold the policies and procedures established by 3 Hearts LLC, (d.b.a. an independently owned and operated Home Instead franchise) Must demonstrate excellent oral and written communication skills and the ability to listen effectively Must have the ability to work independently, maintain confidentiality of information and meet deadlines Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skillsMust demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and proceduresMust have the ability to organize and prioritize daily, monthly and yearly work Must be able to establish good working relationships with management, colleagues, franchise owners and their staffMust have the ability to sit at a desk and listen effectively for long periods of time on the telephoneMust present a professional appearance and demeanorMust be able to operate office equipmentMust be able to operate Home Instead--technologyMust be patient and congenial on the telephone-- Must have computer skills and be proficient in Word and ExcelMust be able to work evenings or weekends as requiredmust be able to perform duties in a professional office setting--Each Home Instead franchise is independently owned and operated.

Keywords: Home Instead Senior Care, Spartanburg , On-call coordinator, Other , Spartanburg, South Carolina