Zone Vice President
Company: Advance America, Cash Advance Centers, Inc.
Posted on: May 3, 2021
Address :135 N Church Street ,Spartanburg ,South Carolina, United
Since 1997, Advance America has helped millions of hardworking
people with a variety of personalized financial solutions. We are a
nationally recognized, fully licensed financial services company
with over 1,500 locations and online lending services.
We are currently seeking highly-skilled, career-oriented
individuals ready to be part of a growing company!
We are looking for a visionary who will lead our East coast
operations to offer our product suite through a best-in-class
customer experience utilizing our storefront and online presence.
This position is responsible for development and execution of the
assigned Zones business plans consistent with company goals and
developing a field leadership team capable of executing and
cascading the business plan throughout the Zone. Plans and directs
all aspects of operational processes, objectives, and initiatives
with integrity to ensure an optimal customer and employee
experience, while complying with established standards and
regulations. Build and foster a relationship with various corporate
functions to provide operational perspective on strategy,
objectives, and outcomes and to advocate for the tools (training,
instructions, functionality, etc.) needed from corporate for
operational success. Responsible for the attainment of short and
long term financial and operational goals to ensure future growth.
Provides leadership to respective Zones Regional Directors of
Operations (RDOs) and establishes a succession (talent)
Adopt a best-in-class customer service strategy that fully utilizes
the Companys servicing capabilities in both storefront and online
and fosters new customer growth. Develop and implement strategies
to achieve the Zones Annual and Quarterly Performance Plans Align
Zone performance and outcomes with Company goals and strategy.
Manage financial goals of Zone. Use analytics to assess ways to
improve financial, market position, real estate footprint, and
customer outcomes. Includes consideration for both storefront and
online channels. Drive increased customer migration to online
servicing capabilities as part of a best-in-class customer
experience, while optimizing time and cost efficiencies in the
operating model. Ensure all Zone team members are trained--fully
understand the customers needs, our product suite and servicing
capabilities--and otherwise well-equipped with the tools needed to
deliver successful customer outcomes.
Ensure competitive market analysis and developed strategies are
deployed to increase total market share and active customer
accounts. Meets with organizational unit/department managers to
discuss and establish timelines and methodologies for completing
budgets Embrace marketing campaigns, tools, and strategies to drive
new customer and reactivation growth. Advocate for improved tools
and products needed to deliver on successful customer outcomes and
Zone performance plans.
Job Responsibilities Cont.
Lead and manage a team of Regional Directors Establish succession
pipeline of internal talent and partner with RDO to create
development plans Establish operating policies consistent with
broad policies and objectives Lead Field and Corporate change and
improvement initiatives Set direction for utilization of human
capital within geographical area to maximize profitability and
employee engagement. Provide direction for practices of Field
Management (employee) management, such as recruiting, hiring,
training, disciplining, evaluating and terminations. Establish and
manage corporate relationships in a way that ensures the voice of
operation is heard, understood, and considered for Company
strategy, portfolio growth, customer journey, compliance controls,
training, policies and procedures.
Understand, adhere to and enforce all corporate policies including,
but not limited to, Advance Americas Creed, Code of Ethics and
Information Security Policies. Work with Legal/Compliance
Departments to ensure all federal, state and local laws are
Bachelors degree or equivalent work experience
5-10 years multiunit strategic leadership experience; strong
problem solving, analytics, and creativity; working knowledge of
Operational methodologies to deploy resources and obtain financial
results; leadership ability to motivate and retain quality
employees. Excellent written and verbal communications skills;
adaptability and flexibility to changing environment; comfortable
working in a dynamic, high volume, fast-paced environment. Ability
to interact professionally, exhibit appropriate social skills and
develop and maintain business relationships. Ability to understand
and ensure compliance with policies, procedures, and laws governing
our industry/business and products.
Sitting for long periods of time; standing occasionally; walking;
pushing/pulling; reaching; lifting up to 20 lbs.; typing; use of
office equipment to include computers; ability to travel to, be
physically present at, and complete the physical requirements of
the position at any location.
Working with Diverse Populations
75%, of which one-week/month will be spent in the South Carolina
corporate office. While this role will operate remotely it is
required that the candidate resides in the East Region.
Must be eligible to work in the USA and able to pass a background
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, or disability.
Requisition ID: 15202
Nearest Major Market: Spartanburg
Nearest Secondary Market: South Carolina
Keywords: Advance America, Cash Advance Centers, Inc., Spartanburg , Zone Vice President, Other , Spartanburg, South Carolina
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