Director, Process Excellence

Company: TekPartners/MedPartners
Location: Spartanburg
Posted on: May 3, 2021

Job Description:

Location: Spartanburg, SC
Duration : Direct Hire - FTE
Target Comp: $130-140k

Work Requirements:Third-party candidates are not being considered at this time; Candidates must have valid authorization to work in the US as a W2 employee.

Overview:The Process Excellence Leader is responsible to map current state business processes and develop the future state processes that improve efficiencies, reduce waste in the system and improve utilization of our agents.

The Director, Process Improvement will work with all functional groups across the company, providing leadership and guidance towards process improvements. The role is also responsible for creating the documentation templates and overseeing the maintenance of procedural documents.

Responsibilities:
Acquire and keep current an in-depth knowledge of all business processes specifically focusing on Servicing, but not limited to only that. Capture pain points and opportunitiesfor process improvement and evaluate potential benefits (Target Non-Value Added times, labor utilization, productivity, etc.)
Lead the brainstorming sessions Capture pain points and opportunities Test the new ideas Capture results and make adjustments Deploy new processes with required training and documentation Create, improve and manage all levels of process documentation while ensuring consistency in format Deploy process improvement tools within organization, such as Swimlane Diagrams, DMAIC, Labor Utilization models Responsible to ensure all projects related to process improvement are completed in a timely manner. (Single POC regarding process improvement) Champion the creation of a Continuous Improvement culture
Qualifications:
Bachelors Degree Industrial Engineering Preferred. (Bus, Math, Econ, Fin, Stat, Sci, IT), GPA of 3.5 or greater 10-12 years of Professional experience in Process Improvement, ideally with a LEAN/Continuous Improvement background Experience in Auto-Finance preferred, or Financial Services is desirable Experience with leading Process Improvement workshops (Kaizen events) Ability to map existing processes and identify opportunities for improvement Ability to create new processes and test them for effectiveness Experience with creating and maintaining documentation related to processes, including flow charts, swimlane diagrams, procedural and policy documents. Demonstrated excellence in working effectively as an individual and as part of a team Ability to multi-task and work in a deadline driven environment Excellent interpersonal, written, and verbal communication skills
Work Environment and Physical Demands:This job typically operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work:This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.

Travel:This position may require up to 10% travel.

Keywords: TekPartners/MedPartners, Spartanburg , Director, Process Excellence, Other , Spartanburg, South Carolina