Director, Process Excellence
Posted on: May 3, 2021
Location: Spartanburg, SC
Duration : Direct Hire - FTE
Target Comp: $130-140k
Work Requirements:Third-party candidates are not being considered
at this time; Candidates must have valid authorization to work in
the US as a W2 employee.
Overview:The Process Excellence Leader is responsible to map
current state business processes and develop the future state
processes that improve efficiencies, reduce waste in the system and
improve utilization of our agents.
The Director, Process Improvement will work with all functional
groups across the company, providing leadership and guidance
towards process improvements. The role is also responsible for
creating the documentation templates and overseeing the maintenance
of procedural documents.
Acquire and keep current an in-depth knowledge of all business
processes specifically focusing on Servicing, but not limited to
only that. Capture pain points and opportunitiesfor process
improvement and evaluate potential benefits (Target Non-Value Added
times, labor utilization, productivity, etc.)
Lead the brainstorming sessions Capture pain points and
opportunities Test the new ideas Capture results and make
adjustments Deploy new processes with required training and
documentation Create, improve and manage all levels of process
documentation while ensuring consistency in format Deploy process
improvement tools within organization, such as Swimlane Diagrams,
DMAIC, Labor Utilization models Responsible to ensure all projects
related to process improvement are completed in a timely manner.
(Single POC regarding process improvement) Champion the creation of
a Continuous Improvement culture
Bachelors Degree Industrial Engineering Preferred. (Bus, Math,
Econ, Fin, Stat, Sci, IT), GPA of 3.5 or greater 10-12 years of
Professional experience in Process Improvement, ideally with a
LEAN/Continuous Improvement background Experience in Auto-Finance
preferred, or Financial Services is desirable Experience with
leading Process Improvement workshops (Kaizen events) Ability to
map existing processes and identify opportunities for improvement
Ability to create new processes and test them for effectiveness
Experience with creating and maintaining documentation related to
processes, including flow charts, swimlane diagrams, procedural and
policy documents. Demonstrated excellence in working effectively as
an individual and as part of a team Ability to multi-task and work
in a deadline driven environment Excellent interpersonal, written,
and verbal communication skills
Work Environment and Physical Demands:This job typically operates
in a professional office environment. This role routinely uses
standard office equipment such as computers, phones, photocopiers,
filing cabinets and fax machines.
Position Type/Expected Hours of Work:This is a full-time position
with a work schedule of Monday-Friday with some schedule variations
Travel:This position may require up to 10% travel.
Keywords: TekPartners/MedPartners, Spartanburg , Director, Process Excellence, Other , Spartanburg, South Carolina
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