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Company: American Credit Acceptance
Location: Spartanburg
Posted on: May 3, 2021

Job Description:


The Process Excellence Leader/ Innovation Team CEO is responsible to map current state business processes at ACA and develop the future state processes that improve efficiencies, reduce waste in the system and improve utilization of our agents. This Director level Process Improvement professional will work with all functional groups across ACA, providing leadership and guidance towards process improvements. The role is also responsible for creating the documentation templates and overseeing the maintenance of procedural documents.

  • Acquire and keep current an in-depth knowledge of all business processes at ACA specifically focusing on Servicing, but not limited to only that.
  • Capture pain points and opportunitiesfor process improvement and evaluate potential benefits (Target Non-Value Added times, labor utilization, productivity etc)
    • Lead the brainstorming sessions
    • Capture pain points and opportunities
    • Test the new ideas
    • Capture results and make adjustments
    • Deploy new processes with required training and documentation
  • Create, improve and manage all levels of process documentation while ensuring consistency in format
  • Deploy process improvement tools within organization, such as Swimlane Diagrams, DMAIC, Labor Utilization models
  • Responsible to ensure all projects related to process improvement are completed in a timely manner. (Single POC for ACA regarding process improvement)
  • Champion the creation of a Continuous Improvement culture within ACA

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Bachelors Degree Industrial Engineering Preferred. (Bus, Math, Econ, Fin, Stat, Sci,IT), GPA of 3.5
  • Masters degree preferred
  • 10-12 years of Professional experience in Process Improvement, ideally with a LEAN/Continuous Improvement background
  • Experience in Auto-Finance preferred, or Financial Services is desirable
  • Experience with leading Process Improvement workshops (Kaizen events)
  • Ability to map existing processes and identify opportunities for improvement
  • Ability to create new processes and test them for effectiveness
  • Experience with creating and maintaining documentation related to processes, including flow charts, swimlane diagrams, procedural and policy documents.
  • Demonstrated excellence in working effectively as an individual and as part of a team
  • Ability to multi-task and work in a deadline driven environment
  • Excellent interpersonal, written, and verbal communication skills


This position will require up to 10% travel.

EEO Statement

ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Keywords: American Credit Acceptance, Spartanburg , Leader, Other , Spartanburg, South Carolina

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