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Account Representative

Company: Crossroads Treatment Centers
Location: Spartanburg
Posted on: May 3, 2021

Job Description:


Crossroads Treatment Centers was founded on May 5, 2005 to serve a patient population battling with opioid addiction. Since its founding in 2005, we have been a physician led healthcare organization. The company has grown rapidly and now includes 90+ treatment centers in 10 states. Each member of the Crossroads team specializes in an area that supports the recovery of over 26,000 patients, monthly. Crossroads' clinical staff includes physicians, pharmacists, counselors, nurses, and other service coordinators. Along with medication management, our staff works closely with each patient to create an individualized treatment plan aimed at building recovery and relapse prevention skills.


Responsible for:

  • Internal audits - converting raw data to pertinent reports.
  • Answering Insurance questions by phone and email system.
  • Assisting patients with questions regarding account balance.
  • Resolve various issues relating to the patient's account
  • Weekly meetings with patient account reps to discuss and resolve any outstanding issues.
  • Other duties as assigned


  • Understands and adheres to state/federal regulations and company policies regarding compliance, integrity and ethical billing practices.
  • Responsible to complete assignments within a timely filing as defined by departmental goals and insurance guidelines.
  • Must complete and retrain base training (Relias)


  • Must have had at least 2 years of billing practices physician office setting.
  • Familiar with multiple payer guidelines regarding eligibility, pre-authorization, registration, check-in, and patient responsibility.
  • Good working knowledge of EMR functions as they apply to front end processes.


  • Strong analytical, organizational skills.
  • Strong oral and written communication skills.
  • Good judgment skills. Basic business skills.
  • Solid Microsoft Office skills required.
  • The ability to courteously interact timely with multiple departments and customers.

Keywords: Crossroads Treatment Centers, Spartanburg , Account Representative, Other , Spartanburg, South Carolina

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