Oversee the floor operation and process ensuring all associates are
staying on task while working safely, accurately, and effectively.
Manage the flow of goods ensuring business requirements, service
levels, and delivery schedules are met.
Operations Director is required to be at work at least 30 minutes
prior to the start of the shift.
Communicate professionally with internal as well as external
Retain basic knowledge of all operations.
Direct associates into proper clocking codes to ensure accuracy of
time keeping. Ensure records are properly maintained (production,
audits, etc.) and policies are adhered to. Report any known
discrepancies to the Operations Director
Coach, develop, and train associates as required. Promote labor
sharing and cross training. Meet coaching requirements as defined
by the Operations Director
Celebrate accomplishment, reward behavior and performance that
contribute to the operations success.
Manage attendance, performance, and/or conduct issues as outlined
in the company policies and procedures and communicate to the
Maintain key relationships with Distribution Coordinators in
Receiving, Forklift, and Shipping, developing as needed, to assist
in managing the operation.
Ensure associates have a safe and clean work environment
(housekeeping) and any unsafe acts, accidents, or injuries are
immediately reported and proper policies and procedures are
Troubleshoot all issues promptly as needed.
Perform regular floor operations duties when needed (systemically
process, unload, load, pick, put away, etc.).
Carry out daily priorities as directed by the Operations
Assume the duties of the Operations Director during periods of
Department heads and management to include but not limited to
Receiving, Shipping, Distribution and Production Operations,
Planning & Purchasing, Finance, and Customer
Technical skills: the ability to perform the tasks inside area of
Human relations skills: the ability to work with and through
Excellent communication skills: ability to effectively send and
Administrative skills: ability to plan, organize, and
Conceptual skills: ability to obtain, interpret, and apply
information needed to make sound decisions
Leadership skills: ability to engage followers in all aspects of
Basic computer/keyboard skills necessary
Must be highly motivated and possess the ability to work
independently with limited supervision in a high-volume/energy
Ability to assess priorities and make decisions to meet key
Ability to manage multiple employees, performing multiple
Education and Experience / Minimum Qualifications:
College preferred, high school education or equivalent required
Demonstrated supervisory experience in a warehouse/distribution
Must be able to work overtime and weekends as