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Patient Serv Rep Onsite 1 - ES

Company: Firstsource Solutions
Location: Spartanburg
Posted on: June 3, 2021

Job Description:

Location: Spartanburg Regional Health in Spartanburg, SC

Hours: Monday - Friday 12:00pm - 8:30pm

  • The Onsite Representative is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER.
  • This includes providing information and reports to client contact(s), keeping them current on our progress.
  • Review the hospital census to identify self-pay patients on a daily basis.
  • Screen those patients who are in-house and are designated self-pay for state, county and/or Federal eligibility assistance programs.
  • Begin the application process when possible.
  • Identify specific patient needs and direct them to the appropriate agency for assistance.
  • Introduce the patients to Firstsource's services and inform them that we will be contacting them on a regular basis about their progress.
  • Provide transition for the Patient Account Representatives to develop a positive relationship with the patient.
  • Legibly record all patient information on the designated in house screening sheet.
  • Document the results of the screening in the hospital computer system.
  • Inform the designated hospital employee(s) of the availability of assistance for each patient in a timely manner.
  • Identify out-patient accounts from the census that are designated as self-pay.
  • Print a ledger for each outpatient account identified as self-pay.
  • Make an attempt to reach the patient by telephone.
  • Outside field work as required.
  • Document out-patient accounts when accepted in the hospital system.


  • High School Diploma or equivalent required.
  • Bachelor's degree is preferred but not required.
  • Experience with medical assistance programs is desirable.
  • Social service background or education is preferred.
  • Must have basic computer skills.


Keywords: Firstsource Solutions, Spartanburg , Patient Serv Rep Onsite 1 - ES, Other , Spartanburg, South Carolina

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