Corporate Customer Service Coordinator Lead
Company: Milliken and Company
Location: Spartanburg
Posted on: June 5, 2021
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Job Description:
Headquartered in Spartanburg, South Carolina, Milliken & Company
is a global, innovative, industrial diversified manufacturing
company that has been exploring, discovering, and creating ways to
enhance peoples lives since 1865. With expertise across a breadth
of disciplines including specialty chemical, floor covering, and
performance materials, the company works around the world every day
to add true value to peoples lives, improve health and safety, and
help make our world more sustainable. Milliken has long led the way
for "knowledge-based" investment, employing over 100 PhDs, and has
accumulated over 2,200 U.S. patents and more than 5,000 patents
worldwide. Milliken is widely acknowledged as an international
leader in research technology, innovation, and customer service.
With over 35 manufacturing facilities located in the U.S., U.K.,
Belgium, France, China, India, Mexico, and Australia, and other
sales and service operations throughout the Americas, Europe and
Asia, Milliken's more than 7,000 associates work to deliver
innovations that do good for the world, create new experiences, and
build for the future. ... Corp Customer Service Coordinator Lead Functional Define and lead project work needed for supply chain and
customer service teams Create/Refine processes to improve Customer
Service activities Develop and train associates Coordinate customer
service activities to align with business, supply chain and
manufacturing needs Coordinate/Communicate customer service process
needs with business planners. Support Provide Daily customer service support as needed (for other
areas) Coordinate and delivery key customer request / needs Technical Troubleshooting and problem resolution for internal and external
needs Set up and maintenance of Customer files in SAP Set up SAP
with customer parameters for orders/shipments/invoicing Report
creation Qualifications: 2-4 yrs. in job family or similar experience Knowledge of
customer service and logistics process Advanced technical skills in
Microsoft (Excel, PowerPoint, etc.) SAP System Knowledge (Deep
understanding of Multiple Modules, and /or a recognized expert in
one SAP Module; and/or Deep Knowledge of Multiple Information
Systems) Knowledge of customer service practices Milliken & Company is an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, religion, color, national origin, sex,
sexual orientation, gender identity, age, status as a protected
veteran, or status as a qualified individual with a disability.
Handle general order entry activities as needed Review and release
all orders from Planning Hold status and ship to customers as
needed Handle key communication with customers. Pro-active issue
resolution as needed.
Primary Customer Service contact for key defined accounts.
Other managerial/leadership requirements as needs arise
Keywords: Milliken and Company, Spartanburg , Corporate Customer Service Coordinator Lead, Other , Spartanburg, South Carolina
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