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Customer Service Representative

Company: Work With Your Handz
Location: Spartanburg
Posted on: June 6, 2021

Job Description:

You ABSOLUTELY want to work here! Customer Service Representative (FULL-TIME and PART-TIME)We are a 50 year-old, locally owned and operated service company, with an outstanding reputation, seeking exceptionalCustomer Service Representatives(FULL-TIME and PART-TIME) that arecapable to listening to the needs of our customers and booking service appointments and placing out-bound calls to schedule appointments to fill our call needs.Who We AreWe keep on growing because we only hire the best, and our customers love us for it. Weve been at this a long time here in the Upstate. What you dont know is, what its like to be a part of a team like this. How much you feel appreciated when you dont cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that youre the only person that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.What We DoWe are a team of home service experts who go the extra mile to ensure peak performance for your homes plumbing, heating and air conditioning and electrical systems.The Big TaskListen to the needs of customers and books service appointments and place out-bound calls to schedule appointments to fill our call needs each day.Key Sub TasksConvert incoming customer calls to booked service appointments while promoting customer satisfactionPlace outbound calls to current and past customers to schedule additional service appointments needed for filling our call needs each day.Adhere to companys plan for resolving customer complaints quickly and favorably.Maintain and update customer database with complete and accurate information.Randomly check with customers to be certain they are satisfied with our performance (Happy Calls)Deliver calls scripts with an authentic cadence; by being clear, compelling and personable when speaking with customersEssential Skills and ExperienceIf you can achieve the above and you find it fun and challenging you have the right amount..IT competent; good typist and proficient with phone systemsAbility to show empathy and be a people personStrong verbal and written communication skills needed for problem resolutionWhat We OfferOur top performers are among the highest paid in the Upstate. Youll have unlimited earning potential. (Hourly plus bonuses) (Starting pay between $12 and $14 per hour)Medical Insurance -- we pay 90% for your insurance premiums for health.Dental, vision, life insurance, short-term and long-term disability also available401k Plan with a company match.A family. This is last on the list because its most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. Youll come to love our company outings, and youll build life-long friendships.Candidates must undergo pre-employment background checks and drug screening.

Keywords: Work With Your Handz, Spartanburg , Customer Service Representative, Other , Spartanburg, South Carolina

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