Advocate, Account Operations I is
responsible for processing account adjustments with high accuracy.
Key tasks include but are not limited to: due date changes,
settlements, modifications, extensions, and
investigation/resolution of issues in compliance with the
applicable policies and procedures.
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
work with a high level of accuracy and timeliness.
partnership and provides an excellent customer experience to
internal and external customers.
written and verbal, is professional and courteous.
- Provides process
improvement recommendations, as applicable.
- Acts as a backup for
other team members as appropriate.
- Resolves issues with
low/medium complexity with little/no supervision.
- Completes and passes
all company required training courses by assigned due date(s).
- Other tasks as
clearly, concisely, and professionally with cross functional team
member (verbal and written)
sense of partnership and works well with cross functional
to prioritize and manage multiple responsibilities
to work in a fast-paced environment
analytical skills, strong sense of organization, detailed
in MS office (Outlook, Word, Excel) as well as internet
position has no supervisory responsibilities.
Environment and Physical Demands
operates in a professional office environment. This role routinely
uses standard office equipment such as computers, phones,
photocopiers, filing cabinets, and fax machines.
Type/Expected Hours of Work
This is a
full-time position with a work schedule of Monday-Friday with some
schedule variations as needed.
position will not require travel.
ACA provides equal
employment opportunities (EEO) to all applicants for employment
without regard to race, color, religion, gender, sexual
orientation, gender identity or expression, national origin, age,
disability, genetic information, marital status, amnesty, or status
as a covered veteran in accordance with applicable federal, state
and local laws. ACA complies with applicable state and local
laws governing non-discrimination in employment in every location
in which the company has facilities.
Please note this job
description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required
of the employee for this job. Duties, responsibilities and
activities may change at any time with or without
notice. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
You are not
officially considered an applicant unless you have completed an
employment application in ACA’s online applicant tracking system,