The role of the
Quality Supervisor is to provide leadership, supervision, direction
and support to the Quality Department employees assigned to their
shift. This position is responsible for performing quality
workflow by managing the materials and equipment to support
production and meet quality goals in a safe work
- Effectively plans, organizes and
directs the work to be performed through assigned
- Ensures effective employee
relations. Provides coaching and development of their employees.
Resolves employee issues and reviews and responds to their
- Ensures their employees receive
timely and adequate training to perform their jobs.
- Assesses employee performance
and provides appropriate individual feedback in a timely
- Maintains an environment that
supports and promotes the core values and culture of Contec,
including support of Contec’s policies, programs, and
- Assists in hiring additional
staffing resources as directed by the Quality Manager
- Ensures equipment and processes
are safe and properly functioning. Follows escalation protocols to
- Participates and works within
ISO 9001quality standard guidelines in accordance with Contec’s
- Participates in process
improvement activities, quality investigations, material review
board, and in-process audits with both manufacturing and quality.
Makes critical process and product decisions where
- Facilitates Engineering Trial
Runs (ETRs) as appropriate.
- Assists in the investigations
for rejects, reworks, and non-conformances.
- Serves as a liaison between
manufacturing and quality to support production needs
- Facilitates communication
- Reviews and updates procedures
- Provides emergency response
leadership as needed.
- Responsible for maintaining time and attendance
and approving PTO. Communicating with Senior Quality Supervisor
regarding approved PTO.
Managing Direct Reports:
Ability to coach, develop, manage, and provide performance
feedback, positive and negative, to direct reports. Monitors
workloads and appreciates extra effort. Treats direct reports
Holds self and others accountable to meet commitments, including
timely completion of product testing for both manufacturing and
other departments. Acts with a clear sense of
ownership. Monitors workload of direct reports, including
measuring results. Takes responsibility for decisions,
actions, and failures.
Instills Trust: Follows
through on commitments. Maintains confidential information
related to employees. Acts with honesty and integrity,
ensuring accurate reporting of data.
Conflict Management: Able to
read situations and handle conflict effectively. Can settle
disputes fairly and finds common ground to get
Directs Work: Provides clear
direction and accountabilities. Delegates and distributes
assignments and decisions appropriately. Monitors progress of
daily testing requirements and product release by maintain dialogue
with direct reports and manufacturing associates regarding work and
results. Intervenes as needed to remove obstacles.
Effective in a variety of communication settings, including
one-on-one, small groups, and large groups, and among diverse
styles and position levels. Adjusts to fit the audience and
message. Provides timely and helpful information to
Decision Making: Makes
good decisions based upon a mixture of analysis, wisdom,
experience, and judgement. Makes decision in a timely manner,
sometimes with incomplete information and under tight deadlines and
pressure. Ability to make a quick decision when needed.
Problem Solving: Asks the
right questions to accurately analyze situations. Uncovers
root cause to difficult problems. Can make sense of complex, high
quantity, and sometimes contradictory information to effectively
(B.A., B.S.) from four-year College or University; or two to four
years related supervisory experience and/or training; or equivalent
combination of education and experience. Experience in ISO
Quality Management Systems and auditing processes preferred;
leading process improvements and knowledge of Six Sigma, cGMP, FDA