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Quality Facilitator, 1st Shift

Company: Contec Inc.
Location: Spartanburg
Posted on: June 6, 2021

Job Description:

Provides day to day support of quality staff to ensure accurate and timely information is provided to internal and external customers. Performs internal audits and assists with certificate program.


  • Assists Senior Quality Supervisor with control and documenting of nonconforming products as needed, including entering Material Review Board (MRB) Cases and Non Conformance Reports
  • Uses knowledge of ISO compliance and reporting standards to perform and schedule internal audits, track nonconformances related to internal audits, and conduct audit follow-up
  • Audits various processes throughout the plant to help ensure first quality and increase employee awareness and accountability.
  • Understands the reject and rework processes
  • Administers certificate program, including creation of new certificate templates and responding to customer inquiries related to certificates
  • Serves as backup for Document Control clerk
  • Assists with supplier audit management, including sending desktop surveys to suppliers, tracking responses, and documenting final results
  • Assists with ordering of supplies for the lab
  • Reviews procedures as appropriate and submits procedure updates
  • Supports lab projects as appropriate; assists with developing Excel procedure calculators for laboratory use as appropriate
  • Enters, tracks, and communicates QC Test Requests and ETRs
  • Assists with preparation for customer audits, including record requests prior to the audit
  • Participates and works within ISO 9001 quality standards guidelines in accordance with Contecs quality goals.
  • Maintains records for pest control program.
  • Assists with processing of operator-assisted work orders.
  • Knowledge of IFS, QC Test/Access database, and Microsoft Office
  • Others may be assigned.

Action-Oriented: Takes on new opportunities and tough challenges with a sense of urgency and enthusiasm; able to take action with minimal planning

Learning Agility: Learns from past experiences and applies this to new situations; takes on the challenge of unfamiliar tasks; learns quickly

Tech Savvy: Proficient in computer skills, including Microsoft Office, with particular emphasis on Outlook, Word, and Excel; Able to learn new programs; Able to develop proficiency in IFS

Time Management: Uses time effectively and efficiently to support quality staff as needed, while handling a broad range of various activities; able to prioritize work effectively to deliver results to multiple quality staff

Problem Solving: Able to ask the right questions to accurately prioritize work and deliver timely results to quality staff; Looks beyond the obvious to develop process improvements

Communicates Effectively: Able to communicate details to others, including peers and quality staff, using both written and verbal methods; provides timely and helpful information to others across the organization

Customer Focus: Understanding requests and providing accurate information to various departments, including production, engineering, R&D, and quality; Dedicated to meeting the expectations and requirements of internal and external customers

Process Management: Combines multiple activities into an efficient workflow; orchestrates multiple activities simultaneously to provide accurate and timely information to quality staff and external customers

  • Ability to work in a team environment.
  • Performs duties with the highest regard for safety and quality.
  • Ability to understand and follow site protocols, policies and procedures.
  • Able to demonstrate support and adherence to Contecs core values: respect for others, doing whatever it takes within Contecs core values, vision and strategic direction, exhibiting integrity, having a tolerance for risk, understanding there is life outside of work, enjoying the ride.


High school or GED required; Associates degree (A.A.) or equivalent from two-year college or technical school preferred; or six months to one year related experience and/or training; or equivalent combination of education and experience. Background in quality is preferred.

Keywords: Contec Inc., Spartanburg , Quality Facilitator, 1st Shift, Other , Spartanburg, South Carolina

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