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Corporate Customer Service Coordinator Lead

Company: Milliken Company
Location: Spartanburg
Posted on: June 6, 2021

Job Description:

Headquartered in Spartanburg, South Carolina, Milliken & Company is a global, innovative, industrial diversified manufacturing company that has been exploring, discovering, and creating ways to enhance people's lives since 1865. With expertise across a breadth of disciplines including specialty chemical, floor covering, and performance materials, the company works around the world every day to add true value to people's lives, improve health and safety, and help make our world more sustainable. Milliken has long led the way for 'knowledge-based' investment, employing over 100 PhDs, and has accumulated over 2,200 U.S. patents - and more than 5,000 patents worldwide. Milliken is widely acknowledged as an international leader in research technology, innovation, and customer service. With over 35 manufacturing facilities located in the U.S., U.K., Belgium, France, China, India, Mexico, and Australia, and other sales and service operations throughout the Americas, Europe and Asia, Milliken's more than 7,000 associates work to deliver innovations that do good for the world, create new experiences, and build for the future. ... Corp Customer Service Coordinator Lead Functional - Define and lead project work needed for supply chain and customer service teams - Create/Refine processes to improve Customer Service activities - Develop and train associates - Coordinate customer service activities to align with business, supply chain and manufacturing needs - Coordinate/Communicate customer service process needs with business planners. - Handle general order entry activities - as needed - Review and release all orders from Planning Hold status and ship to customers - as needed - Handle key communication with customers. Pro-active issue resolution as needed. - Primary Customer Service contact for key 'defined' accounts. - Other managerial/leadership requirements as needs arise Support - Provide Daily customer service support as needed (for other areas) - Coordinate and delivery key customer request / needs Technical - Troubleshooting and problem resolution for internal and external needs - Set up and maintenance of Customer files in SAP - Set up SAP with customer parameters for orders/shipments/invoicing - Report creation Qualifications: - 2-4 yrs. in job family or similar experience - Knowledge of customer service and logistics process - Advanced technical skills in Microsoft (Excel, PowerPoint, etc.) - SAP System Knowledge (Deep understanding of Multiple Modules, and /or a recognized expert in one SAP Module; and/or Deep Knowledge of Multiple Information Systems) - Knowledge of customer service practices Milliken & Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

Keywords: Milliken Company, Spartanburg , Corporate Customer Service Coordinator Lead, Other , Spartanburg, South Carolina

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