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Credit Disputes Specialist

Company: Search Solution Group
Location: Spartanburg
Posted on: June 10, 2021

Job Description:

Job Description

WHO OUR CLIENT IS:

Search Solution Group is looking for an ideal candidate to join their client who is in the Financial Services Industry.

WHAT YOU WILL DO:

The Customer Advocate, Credit Disputes II is responsible for working and validating credit reporting complaints or credit disputes. You will also be tasked with investigating, analyzing root cause and disposition of complaints. Additional responsibilities can include:

  • Investigates & responds to Credit Disputes through E-Oscar and other channels in a timely and accurate manor
  • Perform direct complaint investigation to determine root cause and accurate disposition.
  • Advocates for a positive customer experience while handling or reviewing disputes in an urgent and positive manner.
  • Resolves disputes timely within the appropriate SLA.
  • To monitor and expedite resolution of disputes (as needed), per the associated operations processes
  • Completes and pass all company required training courses by assigned due date(s).
  • Provide process improvement recommendations, as applicable.

HOW YOU ARE QUALIFIED:

Education:

  • Bachelors Degree preferred

Experience:

  • 3+ years of experience in the auto finance or equivalent consumer finance industry

Additional Skills and Responsibilities:

  • Strong understanding of consumer credit report information
  • Strong understanding of the auto loan lifecycle
  • The ability to navigate ACAs Loan Originating, Servicing System and Source documents to research inquiries is preferred
  • Excellent written and verbal communication skills
  • Detail oriented
  • Ability to maintain composure and multitask in a fast-paced environment

Company Description

Search Solution Group is a broad-based recruitment firm serving mid-tier companies to Fortune 100 clients. Our recruitment firm has built a nationwide reputation for our ability to collaborate with clients to find the talent solutions for any need. Search Solution Staffing, a division of Search Solution Group, is a full-service staffing agency with a national footprint focused on the temporary, contract, and contract-to-hire market.

Whether our clients are looking for retained executive search, permanent direct-hire recruitment, or flexible contract staffing, we have dedicated in-house resources that specialize in the type of search your company needs. We take a collaborative approach with our clients and take the time to fully understand our clients business needs before initiating a search.

Keywords: Search Solution Group, Spartanburg , Credit Disputes Specialist, Other , Spartanburg, South Carolina

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