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Customer Advocate II- Credit Disputes

Company: American Credit Acceptance
Location: Spartanburg
Posted on: June 12, 2021

Job Description:

The Credit Reporting Specialist is responsible for monitoring the accuracy of ACAs credit bureau reporting and credit bureau dispute processes as outlined in ACAs Compliance Management Systems Credit Reporting Manual.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Perform account level reviews and root cause analysisEnsure information ACA furnishes to Credit Reporting Agencies is accurate:Identifies appropriately the consumer(s) to whom the information relatesReflects the terms of, and liability for, the consumers account(s)Reflects the consumers performance and other conduct with respect to the account(s)Provides information with integrity that is:Substantiated by ACAs records at the time the information is furnishedFurnished in a form and manner designed to minimize the likelihood that the information may be incorrectly reflected in a consumer reportInvestigates & responds to Credit Disputes through E-Oscar and other channels in a timely and accurate manorOther tasks as assigned1+ years of experience in the auto finance or equivalent consumer finance industry Strong understanding of consumer credit report informationStrong understanding of the auto loan lifecycleThe ability to navigate ACAs Loan Originating, Servicing System and Source documents to research inquiries is preferredExcellent written and verbal communication skillsDetail orientedAbility to maintain composure and multitask in a fast paced environmentExcellent computer skills including Microsoft Office, Windows, SQL, Power Point and the InternetMust be a self-motivator while actively participating in a team environmentSupervisory ResponsibilityThis position has no supervisory responsibilities.Work Environment and Physical DemandsThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Position Type/Expected Hours of WorkThis is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.TravelNo travel is expected for this position.EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: American Credit Acceptance, Spartanburg , Customer Advocate II- Credit Disputes, Other , Spartanburg, South Carolina

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