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Account Service Manager (Individual Contributor)

Company: Corus Entertainment
Location: Spartanburg
Posted on: June 12, 2021

Job Description:

Account Service Manager (Individual Contributor) For nearly 100 years, DuBois has delivered improved product quality and lower costs to customers in target industries. We combine advanced chemistry, equipment solutions, manufacturing process knowledge, and local technical service to create unsurpassed value. Position Summary: DuBois Chemicals is looking for a high performing Account Manager to support a territory with excellent upside growth potential. DuBois is committed to ecologically, responsible chemistry, and is continuing to develop proprietary innovative products. Responsible for providing solutions to our customers by focusing on lowering their total operating costs and consistently exceeding their expectations using our diverse product lines and multiple channels to the market. Demonstrate the company's core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed. Essential Functions: Effective technical service to support product application at customer's sites and create superior account satisfaction/retention Manage multiple customers across given geography that utilize a variety of product lines Troubleshoot any quality variances from recommended ranges Ability to identify continuous improvement projects and other cross sell opportunities within an account Conduct business reviews with key account contacts communicating results, KPI's, and improvement projects Consistent service of DuBois equipment repair/replacements/installations, chemical testing, inventory management, and providing customer with value-add personal service Ability to report, document communicate findings, abnormal conditions and offer recommendations Demonstrate a strong technical aptitude by resolving customer's technical challenges and assist with improving processes Effectively communicate and work collaboratively with team members, as well as other cross functional support employees Learn and assist with DuBois e-Tools, System Surveys and Cost Calculators Maintain a constant focus on work and vehicle driving safe habits Effectively enter all relevant information into Analytics or an equivalent data collection system including chemical test results, meter/set point readings, inventory level/dosage rate data, GPS location, and time to service Travel to assigned customer to conduct service audits Must be able to perform the essential functions of this position with or without reasonable accommodation Work Experience Requirements: Strong time management skills with an attention to detail Excellent oral and written communication skills Proficient in performing technical/mechanical on-site testing Ability to work independently with minimal supervision Must possess a valid driver's license and clean driving record Proficient in Microsoft Office Ability to travel up to 25% including some overnight travel Desired Job Experience: Mechanical, Chemical, or Industrial experience preferred Service experience in the chemical industry is preferred Basic Knowledge in electrical and pipefitting preferred Education/Certificates Requirements: Bachelor's Degree in Mechanical or Chemical Engineering, Chemistry, Biology, or equivalent STEM sciences preferred DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.

Keywords: Corus Entertainment, Spartanburg , Account Service Manager (Individual Contributor), Other , Spartanburg, South Carolina

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