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Fraud Operations Specialist

Company: American Credit Acceptance
Location: Spartanburg
Posted on: August 5, 2022

Job Description:

JOB DESCRIPTION -Summary/Objective The Fraud Specialist for Investigation is responsible for applying fact-finding methods to investigate the potentially fraudulent activity, including the evaluation of accounts, identity theft, and the bond release process. - Additionally, the specialist will review complaints and work closely with the Underwriting and Funding teams. - -Essential FunctionsResponsibilities include, but are not limited to:Apply investigative techniques to identify and research unusual behavior within accounts to detect suspicious activity and take necessary actions to mitigate/prevent loss (lien loss, identity fraud, etc.).Assist in building cases to substantiate allegations of fraudulent activity by obtaining supporting documents and other evidence.Utilize defined metrics for tracking and reporting.Complete a detailed written Case Summary Report. -Other Functions:Leverage appropriate resources to support the identification and initiation of fraud investigations, and ensure relevant information is appropriately collected, analyzed, and disseminated. -QualificationsWorking knowledge of financial institution operations, fraud investigation and/or detection and analysis, and laws/regulations related to fraud and general risk management.1 year of fraud investigatory experience is preferred.Accounting/data analysis skills.Ability to be organized, detailed, meet deadlines, manage time, and maintain accuracy while in a fast-paced, high-volume environment.Ability to communicate professionally in written and verbal correspondence while maintaining confidentiality.Demonstrates sound business judgment in applying proper policies, procedures, and guidelines.Basic skills with Microsoft Office (Excel, Word, Outlook, SharePoint).Self-starter possessing the ability to work independently while supporting a team environment.Basic skip tracing skills are preferred, but not required.Degree in a related field or equivalent work experience preferred. - - -Supervisory ResponsibilityThis position has no supervisory responsibilities. -Work Environment and Physical DemandsThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. -Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m., 9:00 a.m. to 6:00 p.m. - Hours may vary or exceed 40 in any given week depending on the needs of the business. -TravelNo travel is expected for this position. - -EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. - ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. -Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. -#LI-EE1

Keywords: American Credit Acceptance, Spartanburg , Fraud Operations Specialist, Other , Spartanburg, South Carolina

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