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Homecare Services Coordinator

Company: Comfort Keepers
Location: Spartanburg
Posted on: March 19, 2023

Job Description:

Are you looking for a career where you can use your results-driven expertise to fulfill your passion of making a difference in the lives of seniors? Do you love building and maintaining working relationships with others that improve their quality of life? If so, a Homecare Services Coordinator position with Comfort Keepers is for you! Comfort Keepers is a leading provider of in-home senior care in the upstate of South Carolina and foothills of North Carolina. Our 17-year-old home care company based in Spartanburg, SC is seeking a Homecare Services Coordinator to join our caregiving family! Homecare Services Coordinator Benefits:Competitive Hourly PayPaid Time OffMedical, Dental & Vision Plans401KPaid HolidaysDirect DepositReferral ProgramPosition Summary:The Homecare Services Coordinator drives client care delivery and referral source satisfaction by monitoring customer satisfaction and quality of client care. The Homecare Services Coordinator maintains a professional and respectful work environment consistent with Comfort Keepers' expectations. The Homecare Services Coordinator directs caregiver schedules and follows up after caregivers are assigned to a client. This communication is for both new caregivers and existing caregivers, receiving new assignments. Homecare Services Coordinator - ResponsibilitiesProactivelymanagestheongoingclientrelationshipforexistingclients.Usesindependentjudgementtoaccomplishproblemresolution,increasingsupport for clients,andqualityassurance.Anticipatesclientneedsandadvisesfamilies.Responsible for updating the physical schedule within scheduling software and communicating the shift expectations to the assigned team.Provides feedback to local leaders regarding caregiver performance and customer feedback.Identifiesandmakesrecommendationsregardinganysafetyconcernsofcaregiversor clientsDeterminesclientrecoveryactivitiesfordeactivations,hospitalizations,hoursreductions, andcanceledhours.Responsibleforensuringthatclients valueourservices asoutstanding.Coordinatescarewith Client CareCoordinator,familymembers, andothercare providers.Reviewsdailycare logs toensurequalitycareisdelivered.Initiatescare coordination processbasedon informationgatheredin thenoteswiththenecessaryparties and documentsaccordingly.Followsall office communication and documentationprotocolstoensureexcellent service to clients, staff,potentialclients,and inactive clients.Mayberequiredtoparticipatein on-call rotationdependingon theneedsof the business.Completesspecialprojectsasassigned.Answerspotentialclientinquirieswhethermade via phone or web and qualifiesthemfor homevisits.Managesnew client assimilation process andensuresitiscompletedinspecifiedtime frameAssist with billingand accountsreceivableMay be responsible for processing caregiverpayrollMay be responsible for caregiver recruitment and executing effective recruitment strategies, as well as facilitate the onboarding of new caregiving staff.Qualifications:High School diploma required.A Bachelor's Degree is a plus, but not required.Healthcare industry experience is a plus, but not required.Customer service-related experience a plus, but not required.Knowledge, Skills, Abilities:Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint. Will need to master additional software as well. Excellent interpersonal skills.Must be an independent thinker with the ability for flexibility and creativity in identifying and solving problems.Ability to maintain a high level of confidentiality.Excellent organizational skills.Must possess above average human relations, customer service, problem solving, and organizational skills. Extreme attention to detail is essential.Excellent telephone and communication skills are necessary. Must be a team player willing to share information and work cooperatively with other members of the management team and caregiving staff.Positive and professional attitude.Strong relationship-building skills with people from diverse and varied backgrounds and education levels.Join the Comfort Keepers family in Spartanburg, SC! Apply today!

Keywords: Comfort Keepers, Spartanburg , Homecare Services Coordinator, Other , Spartanburg, South Carolina

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