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Patient Care Coordinator

Company: Ottobock Se & Co. Kgaa
Location: Spartanburg
Posted on: June 6, 2024

Job Description:

Business Unit: Otto Bock Patient Care, LLCLocation:Spartanburg, SC, US, 29303Contract Type: regularScope of employment: full-timeContact Person: Lorraine MillerContact Information:Job ID: 6881Summary StatementWith ten patient care facilities along the coast of South Carolina, Carolina Orthotics & Prosthetics (COP) has been servicing the surrounding Lowcountry with quality orthotic, prosthetic and pedorthic care for over 30 years. In 2021, Carolina Orthotics and Prosthetics joined Ottobock Patient Care. Together, we are all about excellence and innovation in the people we employ as well as in our products and services. Great people drive our culture and you'll you have the chance to grow in an ever-changing field, improve access to care, and most importantly deliver the best possible patient care experiences. Our employees are actively involved in shaping both our company and our industry.We are currently looking for an Patient Care Coordinator at our Spartanburg, SC office.Duties & ResponsibilitiesProvide administrative support of the front desk by answering telephones, taking messages, routing calls or notifying appropriate individuals, printing and posting schedules, checking/sending faxes, assisting with developing/modifying patient appointments, maintaining/reconciling patient information in computer system, and performing quality control audits of records.Coordinate patient communications for scheduling and appointment reminders, financial responsibility discussions, procurement of medical documentation from their referral source through direct, phone communication, fax and/or email as appropriate.Assist in managing the Work in Process (WIP) daily in collaboration with the Clinicians and maintain all case documentation in OPIE in compliance with best practices established by the company.Collaborate with various internal teams to secure insurance authorizations for patient cases, financial responsibility and medical documentation requirements.Maintain a clean office work environment including coordination of all office supplies.Maintain office petty cash as needed.Perform shipping and receiving of products for device procurement and delivery as needed.Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.Create and maintain reporting as needed.Ensure customers receive the best service possible and concerns are satisfactorily resolved.Perform other duties as assigned.QualificationsCustomer service experience preferred.Experience with medical terminology preferred.Proficient in MS Office and databases.Outstanding communication and interpersonal skills.Ability in critical thinking and problem-solving.Excellent organizational skills.High school diploma or equivalent.Two years of office administrative management, preferably in a medical/dental/therapy office.Experience with medical terminology, accounts receivable, insurance collections or billing preferred.Knowledge of Medicare, Medicaid preferred.BenefitsMedicalVisionDentalHealth savings accounts with employer contributionFlexible spending account optionsCompany-paid life insurance policyPaid time offCompany holidaysFloating holidays100% company-paid short & long-term disability401k match up to 3.5%Diversity at OttobockFor us, the focus is on treating each other with respect and enjoying our work. We value diversity and therefore expressly welcome all applications regardless of gender, age, nationality, disability, ethnicity and social origin, religious beliefs or sexual orientation. This includes special consideration for severely disabled individuals with equal suitability.Your future at OttobockOttobock's products and services in the areas of Prosthetics, NeuroMobility, Patient Care, Exoskeletons developed by 'SUITX by Ottobock' and Business Solutions ensure independence and quality of life when personal mobility is restricted. With over 9,000 employees in almost 60 countries, our company is the world market leader in technical orthopedics.Your ideas and commitment will inspire your colleagues and staff, and will further the interests of Ottobock. Be part of a dynamic, growing company with flat hierarchies. We offer a richly diverse field of work, individual development opportunities and extensive qualification programs in our Ottobock Academy.Please only apply via our online job portal at jobs.ottobock.com. Please quote the Job-ID for the position in question, and also state your earliest starting date and salary requirements. We look forward to receiving your application!Nearest Major Market: SpartanburgNearest Secondary Market: South Carolinaby Jobble

Keywords: Ottobock Se & Co. Kgaa, Spartanburg , Patient Care Coordinator, Other , Spartanburg, South Carolina

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