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Learning Specialist (Call Center Training Specialist) - Spartanburg

Company: Sitel
Location: Spartanburg
Posted on: December 8, 2018

Job Description:

Summary of Primary Job Responsibilities

Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.
Modifies and presents training programs for representatives/agents.
Tracks and analyzes training programs by examining agent performance.
Recommends changes to training programs.
Conducts training programs for representatives/agents and first-line supervisors on new products/services, selling skills and/or system changes.
Participates in identifying program needs, obtaining technical data and scheduling programs.
Maintains training records.

Education

Four-year college degree or equivalent directly related work experience.

Experience Target

At least 2 years of customer service or technical support experience coaching and mentoring other associates, preferably in a complex, fast-paced contact center environment.

Solid understanding of training processes and practices for adults.
Excellent product knowledge for a specific vertical market.


Knowledge/Skills/Abilities

Excellent listening and oral/written communication skills.
Strong facilitation, problem-solving, research and decision-making skills.
Solid understanding and use of computer basics (The Internet, e-mail, MS Office).
Organizational and time management skills.


Nearest Major Market: Spartanburg
Nearest Secondary Market: South Carolina
Job Segment:Call Center, Training, Learning, Technical Support, Customer Service, Operations, Sales, Human Resources, Technology

Keywords: Sitel, Spartanburg , Learning Specialist (Call Center Training Specialist) - Spartanburg, Other , Spartanburg, South Carolina

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