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Global Contract Services Specialist

Company: Milliken & Company
Location: Spartanburg
Posted on: October 13, 2019

Job Description:

Headquartered in Spartanburg, South Carolina, Milliken & Company is a global, innovative, industrial diversified manufacturing company that has been exploring, discovering, and creating ways to enhance people s lives since 1865. With expertise across a breadth of disciplines including specialty chemical, floor covering, and performance materials, the company works around the world every day to add true value to people s lives, improve health and safety, and help make our world more sustainable. Milliken has long led the way for "knowledge-based" investment, employing over 100 PhDs, and has accumulated over 2,200 U.S. patents and more than 5,000 patents worldwide. Milliken is widely acknowledged as an international leader in research technology, innovation, and customer service. With over 35 manufacturing facilities located in the U.S., U.K., Belgium, France, China, India, Mexico, and Australia, and other sales and service operations throughout the Americas, Europe and Asia, Milliken's more than 7,000 associates work to deliver innovations that do good for the world, create new experiences, and build for the future.


The Global Contract Services Specialist will have cross-functional responsibility supporting the growth of Global Strategic Accounts and Americas Strategic Accounts through exceptional administration of Contract Services. The primary focus of the role will be to lead the execution of Americas RFPS (Request for Proposals) and assist in the support of Global RFPs. Included in the role are administration of contract services, maintaining a central database of won/lost contracts, working with supporting functions to capture Customer KPIs, and initiating and coordinating RFP response teams. This role provides exposure to Sales Operations, Sales, Marketing, Customer Service, and other supporting services groups.

This role will receive extensive training from our current Global Contract Services Leader.

Essential Duties

* Start to finish execution of RFP Responses

* Customize the RFP template unique to the customer

* Completion of vendor forms when customers have forms to be completed by Milliken to set Milliken up in their systems.

* Execute W-9 requests.

* Organize, categorize, and centralize standard RFP responses.

* Update files for price increases on government contracts (Sourcewell, NASPO, GSA, etc.)

* Needs to interact with supporting cross functional team with an outgoing, positive, can do attitude

Performance Metrics:

* Sales Growth of Key Target Accounts

* Increased Win Ratio of RFP's

* Volume Growth of Customer Contracts

* Response Time of RFP delivery



* 3+ years RFP/Contract Services in an Industry Related Field

* B.S./B.A. or equivalent work/education combination

* Strong written and verbal communication skills, ability to communicate sales data analytics to sales managers and sales representatives

* Ability and Experience in operating and executing under customer driven deadlines

* Self-motivated with an ability to work cross functionally as a team player

* Strong experience working with contracts including Master Services/Purchasing Agreements

* Knowledge and ability to work with Microsoft Excel, PowerPoint, Word, SAP, and SFDC

* Related work experience dealing with customers and/or sales organizations.


* Strong cross-functional experience

* Interiors market knowledge

* Customer facing experience

Milliken & Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

Keywords: Milliken & Company, Spartanburg , Global Contract Services Specialist, Other , Spartanburg, South Carolina

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