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ECommerce & CRM Senior Business Analyst

Company: Milliken & Company
Location: Spartanburg
Posted on: January 14, 2020

Job Description:

Headquartered in Spartanburg, South Carolina, Milliken & Company is a global, innovative, industrial diversified manufacturing company that has been exploring, discovering, and creating ways to enhance people's lives since 1865. With expertise across a breadth of disciplines including specialty chemical, floor covering, and performance materials, the company works around the world every day to add true value to people's lives, improve health and safety, and help make our world more sustainable. Milliken has long led the way for "knowledge-based" investment, employing over 100 PhDs, and has accumulated over 2,200 U.S. patents - and more than 5,000 patents worldwide. Milliken is widely acknowledged as an international leader in research technology, innovation, and customer service. With over 35 manufacturing facilities located in the U.S., U.K., Belgium, France, China, India, Mexico, and Australia, and other sales and service operations throughout the Americas, Europe and Asia, Milliken's more than 7,000 associates work to deliver innovations that do good for the world, create new experiences, and build for the future.

Job Summary:

Milliken is in search of an E-Commerce Business Analyst to create solutions and provide recommendations in establishing B2B and B2C e-commerce business processes to our business units. This position is located in Spartanburg, SC in the Information Services Department and reports to the Business Process and Applications Manager for the Sales and Distribution Team. The E-Commerce Business Analyst will work with the business areas to understand requirements, build business cases, write development specifications, perform configuration and reference file updates, perform system tests, deploy applications, train end users, and provide system support. Additionally, the person in this role will provide solutions and recommendations for CRM to improve sales effectiveness.

Key Responsibilities:

* E-Commerce Analyst: Work with sales, marketing, and business associates to establish and maintain an e-commerce roadmap by developing and evaluating business cases for online activities

* Implement scalable, secure and high performing E-Commerce applications

* E-commerce roadmaps will encompass both Business to Business Models and Business to Consumer Models

* Sales Analyst: Work with sales and business associates to understand current sales processes primarily around Customer Relationship Management in order to identify and implement technical solutions to improve sales force effectiveness

* Perform systems analysis and research including selecting, leading and ensuring high-quality delivery of third-party vendors as appropriate

* Prepare and maintain business requirement documents, project timelines, implementation design specifications, system flow diagrams, and other system or project documentation as required

* Perform system configuration

* Work with developers to test programs and applications for conformance to specs

* Lead training sessions with users

* Coordinate with other Information Services specialists

* Debug systems issues and provide help desk/ticket support for users including on-call support some nights/weekends - approximately 1 week out of every 10

* Conduct project coordination between the business and Information Services

* Communicate new system functionality to end users

Qualifications - Required:

* Bachelor's Degree in Information Systems or similar systems-related degree

* Strong understanding of E-commerce business processes for Business to Business (B2B) and Business to Consumer (B2C) models

* 5+ years of E-commerce implementation experience including content management, product catalog management, shopping cart functionality, and back-end logistics/fulfillment.

* Knowledge of Customer Relationship Management processes

* Solid capability in Microsoft Office software suite

* Willingness to travel occasionally, sometimes for extended periods of time (1-2 weeks)

* Critical and strategic thinking skills

* Ability to see the big picture and how today's challenge fits into it

* Strong communication skills, both verbal and written

* Proactive and willing to take ownership and responsibility as a highly motivated self-starter

* Ability to lead effective meetings and discussions

* Team player

* Experience working with multiple levels of an organization

Qualifications - Preferred:

* Demonstrated experience in selecting and managing external E-commerce vendors

* E-commerce platform configuration, modeling experience - Shopify or similar, SAP C/4 HANA Commerce, or SAP Hybris Commerce

* SAP SD module configuration and testing experience

* CRM knowledge with Salesforce.com

* Programming, SQL skills

By combining science with design and insights, Milliken tackles the issues and concerns of today. Every day, our community of innovators is invigorated by the challenge of finding creative ways to enhance people's lives and make the world around us easier, safer, more sustainable and more beautiful.

Milliken & Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

Keywords: Milliken & Company, Spartanburg , ECommerce & CRM Senior Business Analyst, Professions , Spartanburg, South Carolina

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