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Client Services Technician

Company: Integra
Location: Spartanburg
Posted on: March 26, 2020

Job Description:

As a client services technician, you will realize client success and loyalty by addressing a variety of needs related to our software. As our clients' first point of contact, you must be empathetic to clients' needs and hyper-focused on resolution. You will be surrounded by a team of like-minded superheroes dedicated to serving our clients. You will be empowered to do what is right for the client to achieve positive businesses results and patient outcomes.
Our mission is to bring value to our clients, employees and communities with a high touch and high tech philosophy.
What You'll Be Doing:

  • Ensure client loyalty by providing the industry's best client services experience
  • Develop a broad understanding of a variety of software applications
  • Act as front-line contact to relentlessly satisfy client needs via phone, email or other channels
  • Create, review and update knowledge articles
  • Train or mentor teammates
  • Recommend enhancements to products

    Who Are We Looking For:

    • Kind person; empathetic to user and patient needs
    • Passionate customer service professional with patient phone demeanor
    • Incredible virtual relationship building skills
    • Zeal to solve issues and help people succeed
    • Collaborative, inclusive communicator and team player
    • Self-motivated individuals that have outgoing personalities

      What Experience You'll Need to Have:

      • Demonstrated success in client-facing roles
      • Refined client relationship and conflict management
      • Technical aptitude

        What Education You'll Need to Have:
        Associate's degree, relevant certifications (e.g. MCSA, CCNA) or equivalent experience
        What Experience Would Be Beneficial:

        • Pharmacy technician experience
        • Product exposure
        • Client Services, Technical Support or similar client-centric experience

          Please note the following items before submitting your resume and cover letter:

          • This position is in-house only.
          • Please submit your cover letter and resume in PDF format. Thank you!
          • Smith Technologies, Inc. is an Equal Opportunity Employer and Follows the Federal Guidelines for a Drug-Free Work Environment.

Keywords: Integra, Spartanburg , Client Services Technician, Professions , Spartanburg, South Carolina

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